Subprocessor List

In order to offer our services in the contracted scope and quality, Aircall hires and works with carefully selected third-party entities — the third-party Subprocessors.

Furthermore, the Aircall contracting entity engages other entities from the Aircall group —the intra-group Subprocessors— in the processing of its customers’ data for the same reason.

An entity qualifies as Aircall’s Subprocessor if under the applicable data protection (privacy) laws:

(i) Such entity has or may have access to personal data processed by Aircall on behalf of all or some of its customers;

(ii) Such entity has been engaged by Aircall to provide a service necessary for the provision of Aircall’s services; and

(iii) The engagement of such an entity has been authorized by Aircall’s customers by means of the process described in the DPA.

Aircall maintains a strict internal procedure for the careful selection of a proposed third-party Subprocessor. The procedure always includes a detailed review of the third-party Subprocessor’s information security and privacy practices, both before its onboarding and during its engagement. Aircall’s third-party Subprocessors must ensure the same level of protection for personal data shared with them as the level to which Aircall commits toward its customers.

Where Aircall engages Subprocessors, it does so by way of a contract that imposes on the Subprocessor the same obligations as the ones imposed on Aircall under the DPA. Aircall ensures that the Subprocessor complies with the obligations to which Aircall, as the data processor, is subject pursuant to the DPA and applicable data protection laws. Therefore, the same level of protection for personal data shared with any Subprocessor is granted.

By executing the DPA, the customer grants Aircall a general authorization to engage new Subprocessors, add, or replace the Subprocessors in the list (unless specifically agreed otherwise between a particular customer and Aircall).

In case the list of Subprocessors is modified by Aircall, the customer will be informed of any intended changes via email notification sent to the address(es) associated with the customer’s account. Aircall sends the notification to the email addresses of all admin users of the customer’s account. We also provide the option to subscribe with additional email address(es) as recipients of the notification herein below. To the extent permitted by the DPA, the customer may reasonably object to the modification of the list of Subprocessors. In case the customer does not send any objection to Aircall in writing within ten (10) days of receiving the information (or within a different period of time specifically agreed between Aircall and the customer), the modifications will be deemed accepted by the customer. If the customer objects, the customer and Aircall will negotiate to find a solution that will satisfy both parties’ interests.