Business Communication and VoIP Trends

Top contact center platforms — Aircall workspace showing WhatsApp messages, conversations inbox, and caller contact details

Top contact center platforms with SMS and WhatsApp integration

Looking for the best contact center with SMS and WhatsApp? Compare top platforms like Aircall and Zendesk to find the perfect unified solution for your team....

Sophie GaneApril 20, 2026

11 Minutes

Call Center

Aircall AI Virtual Agent processing a call with a high-priority lead summary showing location, CRM usage, and cloud business phone system interest

Sales

April 18, 2026

11 Minutes

Top AI SDR tools of 2026: The complete stack (voice, email & data)

Partnerships

April 17, 2026

4 Minutes

How Instrumental and Aircall closed the after-hours staffing gap with AI Virtual Agent

Partnerships

April 17, 2026

4 Minutes

Aircall named a HubSpot Essential App for Sales for the fourth year running

AI Assist Pro interface showing live prompts with suggested responses, a call audio waveform, and AI-generated follow-up questions

Best Practices

April 17, 2026

9 Minutes

Enterprise AI adoption: The 2026 strategic implementation guide

Customer service rep wearing a headset using the Aircall workspace with a conversations inbox, WhatsApp messages, and caller contact details

Call Center

April 16, 2026

14 Minutes

Healthcare call center software: Aircall's guided workflow tour

Partnerships

April 16, 2026

4 Minutes

How Instrumental and Aircall unified medical intake and field communications with AI

Partnerships

April 16, 2026

3 Minutes

Aircall + Zapier: build more powerful automations with your entire tech stack

Customer Success

April 16, 2026

11 Minutes

AI-powered customer support solutions: The 2026 guide

Smiling professional on a phone call with WhatsApp message bubbles showing a customer exchange about an order return

Call Center

April 15, 2026

11 Minutes

AI in conversation centers: Tools, architecture, and enterprise strategy

Six improvements to your AI assistant: Including scorecards that go straight to reps

Everything you need to know about the latest updates to AI Assist and AI Assist Pro from Aircall....

Eleonore Le BihanApril 15, 2026

5 Minutes

Features

Tech

April 15, 2026

10 Minutes

AI agents for voice technology: The 2026 guide to automated support

Tech

April 14, 2026

8 Minutes

AI virtual agents for customer support: Capabilities and use cases

Sales

April 14, 2026

12 Minutes

AI applications for Sales: The Revenue Leader's guide 2026

Professional wearing a headset using a laptop with the Aircall platform showing call controls and a connected status

Call Center

April 13, 2026

10 Minutes

How to reduce after-call work in a call center: AI strategies

Alternatives

April 13, 2026

11 Minutes

RingCentral vs Aircall for Universities: A Buyer's Guide

Tech

April 10, 2026

10 Minutes

AI-powered virtual agents: The future of automated customer support

Ready to build better conversations?

Aircall runs on the device you're using right now.

Get free access