Ready to build better conversations?
Simple to set up. Easy to use. Powerful integrations.
Get free accessReady to build better conversations?
Simple to set up. Easy to use. Powerful integrations.
Get free accessEvery business today is searching for leverage—how to grow without overhiring, increase output per employee, and protect margins in an environment that’s more demanding than ever. But, there’s a critical lever most leaders overlook: the system powering everyday customer conversations.
Sales and support teams sit on the front lines of revenue and retention. Yet, the tools they rely on: phones, CRMs, messaging apps, and ticketing systems, are rarely designed to work together. Conversations happen in one place. Customer context lives in another. And the ability to act swiftly and intelligently gets lost in between.
This disconnect creates friction. Not the kind that makes headlines, but the kind that quietly compounds—slowing teams down, draining productivity, and inflating costs. Over time, it becomes invisible. Workarounds are normalized. Forecasts are adjusted. And inefficiency becomes business as usual.
The cost? Enormous. Salesforce reports that 72% of a sales rep’s time is spent on non-selling work. Zendesk finds that 66% of customers will stop doing business with a company after a poor support experience. And while 90% of customers expect consistent, multichannel engagement, many businesses struggle to deliver on that expectation across fragmented systems.
This isn’t a productivity issue—it’s a systems failure. Solving it requires rethinking your communication stack from the ground up. The CRM gaps and disconnected workflows? They’re symptoms, not causes—evidence that your tools were never built to work together.
We saw how fragmented tools were slowing teams down—creating gaps in context, forcing workarounds, and making it harder to deliver the kind of customer experience today’s businesses demand. So we built something better: a platform that unifies every conversation, every piece of context, and every team in one place. Aircall isn’t just a better way to talk to customers. It’s a smarter way to run your entire customer-facing organization. Here’s how we deliver that advantage—through five core capabilities:
A single view of every conversation
Unify communications across channels and teams to eliminate silos.
Aircall consolidates voice, SMS, WhatsApp, and business messaging into one integrated platform, accessible via desktop and mobile apps. All conversations flow into a shared inbox, so your team has full visibility into customer history—regardless of where the interaction began. Every agent sees the same thread. With features like call assigning, shared contacts, and tagging, teams can collaborate in real-time to resolve issues faster. And, with intelligent routing, IVR, and queue callback, customers always reach the right person at the right time. This isn’t just a phone system—it’s a collaboration layer that connects your entire customer-facing organization.
“ Aircall has removed the need for multiple systems, freeing up more time for our team to focus on delivering great service.
Kristy Lake, Chief Operating Officer, Novated Lease Australia
Instant access to the right information
Surface critical context through deep integrations and intelligent automation.
Aircall offers over 250 native integrations across CRM, Help Desk, collaboration, and other business software, including platforms like Salesforce, HubSpot, and Zendesk. These integrations keep customer records updated in real time, so agents always start with full context. And with global infrastructure built for reliability, call quality, and uptime, teams stay connected wherever they work. AI Assist layers intelligent insights directly into the call interface, with live talk tracks, sentiment detection, and step-by-step instructions that help agents handle complex calls as they happen. CRM fields are updated, calls tagged, and follow-up tasks generated automatically. Supervisors can also observe and guide in real-time with live call monitoring and whisper coaching, ensuring agents are supported in the moments that matter most.
“ Being able to add other tools to Aircall and vice versa has been crucial to us as a data-driven company. We also love the analytical part of Aircall, and being able to deep-dive on a team level, number level or agent level to get insights.
Molly Wahlström, Customer Operations Manager, Qred Bank
AI Voice Agents built for real conversations
Use AI to handle repetitive tasks while keeping every conversation on brand.
In the rush to automate, AI agents are everywhere—resolving tickets, managing workflows, triaging requests. But when AI meets voice, customer expectations shift. It’s the one channel where adaptability, tone, timing, and empathy can make or break the experience. That’s why Aircall built an AI Voice Agent not just to answer calls, but to carry conversations that feel personal, responsive, and brand-aligned. Our world-class AI engineers have meticulously fine-tuned every part of the experience—so your AI Voice Agent can naturally handle interruptions, detect when a caller has finished speaking, and keep conversations flowing in a way that feels seamless.
From the first ring, Aircall’s AI Voice Agent engages each inbound caller—fielding questions, capturing context, qualifying leads, and routing conversations intelligently. Always available, fully integrated with Smartflows and Aircall Workspace, and deployable in minutes with no code, it's built for teams that want to scale quality, not just quantity. While others see AI as a way to reduce human contact, we see it as an opportunity to enhance it. AI Voice Agent handles the repetitive, the transactional, and the predictable—so your team can focus on the moments that truly build relationships. Voice deserves more than automation. It deserves an agent that earns the right to speak for your brand.
“ What I liked about [AI Voice Agent], a lot, was it didn’t sound like she was just reeling off the answers. It was a very intuitive answer.
Anum Hassan, Director of Operations and Product Development, Ways2Well
Visibility that drives smart decisions
Track team, channel, and customer performance in real time.
Aircall’s advanced analytics platform gives leaders full visibility into queue performance, call volumes, resolution times, agent productivity, abandonment rates, and sentiment trends—across all channels, teams, and regions. With custom dashboards, team-level filtering, and real-time data streams, managers can make rapid, data-informed decisions to adjust staffing, spot friction points, or identify high performers. These insights also support cross-functional planning—informing sales strategies, support KPIs, and even product feedback loops.
“ Analytics+ justified the revamping and restructuring of [our] team. We saw that there were long periods of time where nothing was happening for receptionists with a particular skill set, so now we’ve started to bring the entire team to the same skill level so they can handle any call that may come through—becoming a real first-call solution. Without those stats, we wouldn’t have been able to make that kind of move.
Freddy Rambay, Senior Vice President of Marketing and Growth, Ruby
Coaching that scales with your team
Turn every call into a learning opportunity with conversational intelligence.
Aircall’s conversational intelligence brings structure and scale to coaching by automatically analyzing 100% of calls—capturing sentiment, talk ratios, keywords, and trends. AI Assist Pro delivers real-time talk tracks, objection-handling prompts, and embedded sales methodologies during live calls, helping reps stay on message. After the call, summaries, CRM updates, and follow-up emails are auto-generated, eliminating manual work. Supervisors can monitor calls live, coach in the moment, and track performance trends. Together, these tools boost performance and make coaching more consistent, targeted, and scalable across your team.
“ I frequently use Aircall's sentiment analysis to prioritize calls. And I have to say that the AI has been incredibly accurate in its analysis.
Yanan, General Manager, Accademia Italiana Fitness
Together, these capabilities give teams a stronger foundation to operate with speed, precision, and scale. But, many inefficiencies remain hidden—normalized over time and buried inside daily workflows. That’s why we built the Aircall Efficiency Index: a quick self-assessment to help sales and support leaders identify the friction slowing their teams down. I invite you to take the assessment and see where opportunity exists in your own organization.
Today, more than 21,000 businesses are transforming customer communication with Aircall—centralizing conversations, surfacing real-time insights, and building high-performing teams at scale.
In a world defined by complexity and speed, the companies that win will be the ones who simplify: unifying systems, empowering people with AI, and turning every customer conversation into measurable growth.
At Aircall, we’re proud to help build that future—one conversation at a time.
Scott Chancellor
- CEO, Aircall
Published on July 7, 2025.
