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quality candidates over quantity
Survey Analysis: What Makes The Best Support Teams Tick?

What does it mean to be “The Best”? Is it a fact? An opinion? For Aircall’s recent survey of 475 customer support leaders, it comes down to self-reflection. “Overall, how would you...

Daniel WeissMarch 23, 2018
4 Minutes
News
Customer Service Empathy
3 Ways to Build Empathy Into Your Customer Service Experience

Nobody likes to be misunderstood. It’s a painful personal experience that can leave us feeling anything from anger and frustration to isolation and depression. That’s what makes em...

Greg SmoragiewiczOctober 9, 2017
3 Minutes
Customer Experience

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