What does it mean to be “The Best”? Is it a fact? An opinion? For Aircall’s recent survey of 475 customer support leaders, it comes down to self-reflection. “Overall, how would you...

Daniel WeissMarch 23, 2018

4 Minutes

News

Nobody likes to be misunderstood. It’s a painful personal experience that can leave us feeling anything from anger and frustration to isolation and depression. That’s what makes em...

Greg SmoragiewiczOctober 9, 2017

3 Minutes

Customer Experience