Customer Support Best Practices

Aircalls 2018 Customer Support Strategy Survey (Full Report)

The report reflects the experiences and opinions of 475 U.S. respondents from a wide array of organizations. Key topics include: Strategic objectives obstacles Top tracked metrics...

AircallApril 10, 2018

1 Minutes

Support

April 6, 2018

4 Minutes

Why Customer Support Can Be a Secret Sales Weapon (and Where to Start)

News

March 23, 2018

4 Minutes

Survey Analysis: What Makes The Best Support Teams Tick?

Support

March 22, 2018

1 Minutes

Infographic: 2018 Customer Support Strategy (Stats Trends)

News

March 16, 2018

6 Minutes

What One Change Would Most Improve Customer Support in 2018?

Support

March 6, 2018

6 Minutes

How to Structure your Support Team

Support

February 21, 2018

5 Minutes

The Social Science That Explains Customer Service Attrition Rates

Call Center

January 26, 2018

3 Minutes

CRM Phone Integration: Build This Friendship for Better Calls

Call Center

January 3, 2018

5 Minutes

What to Do With the Data: Become a Better Support Team Coach

Support

November 21, 2017

4 Minutes

Don’t Make These Mistakes When Managing Seasonal Contact Center Employees

How to Reduce Customer Queue Time (Without More Hiring)

There is no symphony of music sweet enough or sequence of messages smart enough to make 20 minutes of queue time feel acceptable to your customers. In fact, two out of three will h...