You’ve reached out to the customer service team at an eCommerce company and are eager to resolve your issue. So, would you rather wait one minute or wait two minutes for a response...

Daniel WeissApril 17, 2019

2 Minutes

Research

As it turns out, new consumer-reported statistics have confirmed what we knew all along. According to a recent Oracle survey of 5,028 consumers, 68% said they would buy more from b...

Daniel WeissApril 20, 2018

4 Minutes

Customer Experience