Editor’s note: The following is a guest post by noCRM’s Head of Marketing, and online acquisition expert, Marc Turbé. noCRM is a SaaS lead management solution with a focus on the next action. Quick Links Steps to Building Your Sales Workflow Step 1: Research Your Prospects Step 2: Connect Via Sales Call or Email Step 3: […]
When distributing Aircall’s 2019 eCommerce Customer Service Experience Study, we knew our analysis would not be complete unless we addressed factors brands could feel across multiple business departments. More specifically, what is the broader impact of bad customer service? With more concrete data surrounding this topic, we suspect support pros may have more success inspiring […]
Sales managers know that comprehensive onboarding and training programs are the best way to ensure new hires are ready to make meaningful contributions fast. Fundamental disciplines — like learning how to find quality prospects and how to use the team’s lead tracking software — are very important. But there are other, perhaps even more important skills that […]
Selling is an ancient profession, a useful skill, and a way of life. It also happens to be a lot of people’s first “real” job. This presents a real challenge for sales managers. In other industries, entry-level employees come prepared with applicable knowledge acquired via education or hobbies. Selling doesn’t fit this pattern though. Good […]
It’s generally thought that onboarding remote workers is harder than doing the same with your in-house workforce. The distance and lack of physical presence can make it hard to encourage and facilitate communication, which can quickly lead to misunderstandings and low employee morale if left unchecked. The most crucial part of a remote employee’s onboarding program […]
As the benefits of remote work continue to reveal themselves to employees and executives alike, more teams are debating the best ways to take advantage of the trend. Inside all these conversations, though, is at least one common concern: How do remote teams embrace flexibility without sacrificing productivity? The seven questions below are designed to […]
Sales managers can discover recipes for a well-rounded sales onboarding program pretty easily, but knowing if those efforts have truly been effective is harder. On one hand, you can look at metrics. Are new sales representatives hitting their targets? But even if they’re reaching monthly quotas, is their approach efficient and sustainable? And then there’s […]
With the improvement of old technologies and the introduction of new ones, working remotely is now easier than ever. And this reality is impacting more than just a few creative freelancers. A study by Global Workplace Analytics reported that the amount of Americans telecommuting and working remotely increased 115% in the ten years between 2007 […]
The phone system for modern business
