Management Articles & Leadership Topics

Quick Guide: Reduce VoIP Phone Costs and Reinvest Savings in Growth

Cloud-based phone systems, voice-over internet protocol (VoIP), virtual telephony–or whatever name you know them by—offer cost savings in different shapes and sizes. But just because you’ve switched your sales and support teams to using business VoIP phones, doesn’t mean those cost savings come automatically. Just like the financial perks they make possible, VoIP phones also […]

9 November 2022

Best Practices

Business Cost Management Benefits of Digital Transformation for SMEs

3 Ways Digital Transformation Can Help SMBs Reduce Costs (and How To Get it Right)

There’s no shortage of business literature advocating for digital transformation. But digital transformation means different things to businesses in different growth stages. For enterprise-level companies, it’s about capturing micro efficiencies at vast scales. For small-to-medium businesses (SMBs) there’s a stronger focus on digital transformation cost saving. Here, we’ll answer questions like how technology can reduce […]

24 October 2022

Best Practices

Why the New Year Is the Best Time to Rethink Your Hiring Strategy

From best practices to collecting feedback and from writing job descriptions and creating internal recruitment processes, the holiday season gives HR professionals time to reflect. This year, the U.S. saw a record number of job postings, making the job market more competitive than ever. This means employers have had to rethink how they approach their […]

17 December 2021

Management

Illustration of a person sitting in an office on the phone

Effective Sales Onboarding: Your Secret to Increasing Retention + Engagement

Employee engagement is more than just getting things done—it’s identifying with what you do. As a business owner, you need to create an environment where there is meaning behind the tasks your employees do. Why is this important? Well, engaged employees are more likely to perform consistently well, advocate for your business, and help their […]

6 October 2021

Sales

Customer Service & Customer Experience Best Practices

Customer service and customer experience are both essential components of a successful customer journey. While the terms are similar and they are closely related, they aren’t interchangeable. Up until fairly recently, the term customer service was more familiar to most people. When you think of a direct communication or interaction between one of your brand […]

2 December 2020

Customer Experience

Understand the differences between UCaaS and VoIP and how they work together to improve business communication.

UCaaS vs VoIP: Which is Better for Your Business?

Phone communication connects your customers with a human voice, and by exploring UCaaS vs VoIP, you get greater capability to enhance the customer experience and be more competitive. You’re unlikely to have a conversation about business communications without running across terms like UCaaS and VoIP. Each is a type of technology, and each has a […]

18 November 2020

Tech

A good customer experience lay the foundations for customer service and a more successful customer journey.

How Good Customer Experience Helps Guarantee Good Customer Service

If you listen to the conversations around you, you’ll likely hear someone complaining about a bad experience interacting with a company. It’s not nearly as common to overhear rave-reviews about good customer service. Your company can be the one that people are raving about when you take a few minutes to understand the differences between […]

30 October 2020

Customer Experience

Prepare your call center for the holiday season rush.

Preparing Your Call Center for the Holiday Season

This year has been…uncertain, to put it lightly. But one thing your call center can count on is that this holiday shopping season will be unlike any other in retail history. The last thing you need is to be unprepared when the holiday rush begins. The good news is, the more you know about the […]

22 October 2020

eCommerce

10 Customer Support Best Practices to Drive Success

Customer support best practices are the engine that powers your promise of ensuring a great customer experience. What do best practices really mean? Best practices refer to a set of guidelines and viewpoints that are generally accepted as the most successful way to operate (in an ethical and responsible manner) for a particular industry. Best […]

16 October 2020

Support

Call metrics help call center team managers make smarter decisions.

10 Call Metrics That Matter Most

Call metrics give you a more objective way to assess your call center team’s performance. For companies using remote or distributed teams, physically sitting-in on calls isn’t an option. While good training programs will help enhance the customer experience, managers need the right tools to help guide their onboarding and teaching efforts. A dashboard that […]

14 October 2020

Call Center

Choosing the right small business phone system has many benefits for efficiency and revenue.

The Benefits of Choosing the Right Small Business Phone System

The best small business phone systems should help you increase profitability and provide a great customer experience — all while remaining easy for your call agents to use. With those end-goals in mind, how does your current small business phone system measure up? Given the phone’s familiarity, it can be difficult to rethink what’s possible. […]

12 October 2020

Tech

Use software integrations to make sales and support teams work more efficiently.

How the Right Software Integrations Simplify Workflows

Difficult or counterintuitive workflows don’t serve anyone well. However, the right software integrations can streamline business processes. Software integrations, also known as VoIP integrations when connected to your phone system, will simplify and streamline your workflows so all processes move along as they should. How? Software integrations, combined with call center software, give the proper […]

7 October 2020

Tech

Call whispering has many benefits for call center coaching.

Call Whispering Benefits

Call whispering is a part of a suite of features provided by some business phone systems. These features focus on training and allow managers to monitor calls, coach calls, and join calls to coach and support call agents. With the call whisper feature, only the call agent can hear a manager listening in or speaking […]

4 September 2020

Call Center

Evaluating the Right Call Center Software to Improve Your Sales Prospecting

The right call center software helps to build confidence in salespeople from sales prospecting to closing the deal. Sales call centers dedicate their work hours to fine-tuning their scripts and sales processes with the aim of generating quality leads to pass on to salespeople who can close the deal. Shorter sales cycles give salespeople additional […]

26 August 2020

Call Center

The Importance of Distributed Teams

Traditional office models have long been the norm while more recently, distributed teams have come into style (and necessity). Shared office space was once the only way for teams to communicate, collaborate, and share equipment. Communicating with a peer in an office setting is as simple as going to the next desk over. Supervision and […]

17 August 2020

Remote Teams

Distributed teams describes a work setup where your employees are based in multiple locations. Outsourcing, remote work and work from home are various types of distributed teams.

What Are Distributed Teams?

Gradually, businesses have made a shift toward using distributed teams and remote teams, and with good reason. In the interest of efficiency and smart business, many companies are bucking the traditional business models where all their employees commute to a physical office every day. With the onset of the pandemic, out of sheer necessity, many […]

3 August 2020

Remote Teams

Your B2B sales strategy will be longer and more complicated than the normal B2C process. Evaluate it for impact.

Evaluating Your B2B Sales Strategy

If your B2B sales have hit a slump, it’s time to evaluate your B2B sales strategy and give it a makeover. The unique characteristics of B2B sales call for different sales strategies than B2C sales strategies. Also, B2B sales strategies are different than those of the past. B2B sales are typically larger than B2C sales […]

28 July 2020

Sales

The Importance of Strong Sales and Marketing Alignment

Today’s companies can only be successful when they’ve made a commitment to sales and marketing alignment. In B2B sales, your marketing and sales departments are intrinsically connected. In a perfect sales world, they have empathy for each other, and they have a strong appreciation for the other’s knowledge and expertise. Successful practices for B2B sales […]

23 July 2020

Sales

Management Advice and Best Practices

Quick Guide: Reduce VoIP Phone Costs and Reinvest Savings in Growth

3 Ways Digital Transformation Can Help SMBs Reduce Costs (and How To Get it Right)

Why the New Year Is the Best Time to Rethink Your Hiring Strategy

Effective Sales Onboarding: Your Secret to Increasing Retention + Engagement

Customer Service & Customer Experience Best Practices

UCaaS vs VoIP: Which is Better for Your Business?

How Good Customer Experience Helps Guarantee Good Customer Service

Preparing Your Call Center for the Holiday Season

10 Customer Support Best Practices to Drive Success

10 Call Metrics That Matter Most

The Benefits of Choosing the Right Small Business Phone System

How the Right Software Integrations Simplify Workflows

Call Whispering Benefits

Evaluating the Right Call Center Software to Improve Your Sales Prospecting

The Importance of Distributed Teams

What Are Distributed Teams?

Evaluating Your B2B Sales Strategy

The Importance of Strong Sales and Marketing Alignment

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