The transition from onsite office hardware to cloud-based software products has many advantages for modern business operations. Online tools are cheaper to operate than their on-site counterparts and offer companies more flexibility in terms of work schedules and staffing. Luckily, these benefits aren’t limited to for-profit businesses looking to stage fast and furious IPOs. Because […]
Working from home is no longer a luxury for the modern business. Whether by choice (to attract talent) or necessity (responding to a global pandemic), businesses across the globe are quickly adopting flexible remote work policies for their employees. For companies that have already embraced collaborative technology to connect their employees and customers, shifting to […]
Is your sales pipeline not converting? Are prospects ghosting your AEs? Are deals falling just short of the finish line? It’s easy to point fingers and say that one team or individual is to blame when a prospective customer leaves the sales funnel, but the reality is everyone in your sales organization has a role […]
There’s a moment in every sales transaction, which — I promise you — nobody will ever stop talking about. If it goes well, it’ll strengthen teams like nothing else. If it goes badly… well, fingers will be pointed. We’re talking about the phase when a prospect changes hands from the SDR to the Account […]
I’m lucky enough to be at a fast-growing software company that’s made building its sales team a top priority. Aside from training new reps to become rockstars at their craft, I spend a lot of time interviewing candidates and deciding who will be a good fit for the role. I’m happy to say that […]
A lot of sales teams think about quotas as some kind of ideal that each rep should aspire to. This is totally wrong. Quotas aren’t a goal, they’re a business calculation. Budgets, hiring, and board presentations depend on these numbers being accurate. This means that quotas are a necessity, and I make it very […]
Quick Links Who is Bryan Elsesser? The Most Important Sales Input: Cold Calling Stage 1: You’re Afraid to Pick Up the Phone Stage 2: Learning the Value Propositions Stage 3: Asking Questions Stage 4: Asking Questions the Right Way Stage 5: Scaling it All Back Stage 6: Finding a Balance What Happened to Email? Who […]
Editor’s note: The following is a guest post by noCRM’s Head of Marketing, and online acquisition expert, Marc Turbé. noCRM is a SaaS lead management solution with a focus on the next action. Quick Links Steps to Building Your Sales Workflow Step 1: Research Your Prospects Step 2: Connect Via Sales Call or Email Step 3: […]
When distributing Aircall’s 2019 eCommerce Customer Service Experience Study, we knew our analysis would not be complete unless we addressed factors brands could feel across multiple business departments. More specifically, what is the broader impact of bad customer service? With more concrete data surrounding this topic, we suspect support pros may have more success inspiring […]
The phone system for modern business
