Aircall's 2019 eCommerce
Customer Service Experience Study
We surveyed 750 online shoppers who recently sought customer service in the hopes of helping eCommerce brands:
- Understand the expectations of today's shoppers
- Confirm key differences between channels
- Specify their criteria for "good" experiences
- Realize the full business impact of customer service
Read on to see how your customer service strategies align with modern shoppers.
