Urgentime

Urgentime is an all-in-one video solution that revolutionizes how businesses handle support, sales, and remote interactions. Whether for customer service, troubleshooting, diagnostics, or remote consultations, Urgentime offers advanced features like screen sharing, photo capture, and real-time pointer usage. With just one click and a simple SMS, the video call starts—no complex installation or travel needed.

Integration features

Thanks to the integration of Urgentime into Aircall, you can now enrich your calls with advanced features that improve the quality of interactions and the customer experience:

• Add video to your calls for more visual and human exchanges

• More human interactions: seeing your interlocutors helps build trust and improve communication

• Guide your customers better with tools like pointers and annotations, making explanations easier.

• Capture images or share your screen live for more effective troubleshooting or presentation.

• Send captured images or documents directly to customers so that they have a record of the exchange.