monday.com

Turn Every Customer Interaction Into Actionable Data

Connect Aircall with monday.com to automatically log calls, recordings, transcriptions, SMS, tags, WhatsApp messages, and now AI-generated insights directly into your boards. It’s the smartest way to unify customer communication with your team’s workflows—no manual work required.

Start Every Call with Context

Aircall’s Insight Cards surface key customer details and communication history the moment a call begins to help teams personalize conversations from the first hello.

Get Smarter, AI-Powered Insights

AI Insights automatically capture key topics, action items, and customer sentiment from every call. Teams get clear, structured next steps and a read on customer tone without taking notes.

Automate Workflows with Call & Message Data

Log calls, transcriptions, tags, SMS, and WhatsApp messages in monday.com and use them to trigger automations like follow-ups, ticket creation, or task assignment. SMS Automation lets teams act instantly on message events, reducing manual steps and speeding up response times.

Complete Conversation History Across Channels

From calls to SMS to WhatsApp, every interaction is automatically logged into the right boards and contact timelines. With WhatsApp multimedia logging, teams can now capture images, videos, and documents for full visibility into customer exchanges, not just text.

Get Instant Visibility

Use customizable tags like “Qualified Lead” or “Support Issue” to categorize interactions and easily track performance across your boards.

Sync Contacts Automatically

Create new contacts from Aircall calls and keep details updated across both platforms for accurate, streamlined records.

Fast & Secure Setup

Install the Aircall integration from the monday.com or Aircall marketplace in just minutes. No code or IT help needed.