Gorgias

Integrate your Aircall phone system with Gorgias in just a few clicks. With the Gorgias - Aircall integration you can easily stay in touch with all your customers. Save call details and keep track of all your customers' interactions.

Integration features

• Insight Cards
  View your customer data in Aircall Dialer thanks to Insights cards. The displayed information includes the customer's name, email, notes from Gorgias.

• Ticket creation
  Automatic ticket creation for every call ensures no interaction is missed. New or existing customers are added to Gorgias, keeping your team organized.

• Ticket comments
  Ticket comments are added automatically with lots of Aircall information.

• SMS Logging
  Tickets are created and updated with the latest SMS and MMS from your connected numbers.

• Native Tag support
  Automatically sync Aircall tags and agent-selected tags as well as call comments with Gorgias tickets.

• Team and Number Tags
  Track calls made to each number and team thanks to team and tag calls.

• Voicemail, Missed calls and Callback Tags
  Easily track the calls that need extra attention thanks to tags added to your tickets.

• Uploaded Voicemail and recordings
  Listen to the recordings and voicemails in your Gorgias tickets. No need to sign in anywhere else.