Sophie Gane

Senior Creative Copywriter

Sophie has been a copywriter for 10 years and has an MA in English from the University of Edinburgh.

Articles by Sophie

Support

October 22, 2025

11 Minutes

Phone call scripting best practices for sales and support teams

Tech

October 20, 2025

8 Minutes

SMS vs Voice: Choosing the right channel for customer outreach

Customer Experience

October 16, 2025

8 Minutes

Striking a balance between empathy and efficiency in customer service

Customer Experience

October 14, 2025

12 Minutes

Tips and scripts for handling difficult customers over the phone

Call Center

September 30, 2025

6 Minutes

What is a BYOD phone system? Benefits, setup and tools for SMBs

Best Practices

September 29, 2025

10 Minutes

SMS voice integration: Everything you need to know

Tech

September 26, 2025

8 Minutes

Design your perfect IVR flow: Examples and best practices

Best Practices

September 25, 2025

8 Minutes

Our guide to business phone system API integrations

Tech

September 24, 2025

10 Minutes

Smarter support starts here: A practical guide to contact center AI solutions

Tech

September 22, 2025

12 Minutes

AI-powered conversation intelligence: The future of smarter sales and customer conversations

Tech

September 19, 2025

10 Minutes

Increase profits, maximize efficiency, and improve agent experience with contact center AI

Choosing the best automated phone system for small businesses

Tech

September 18, 2025

8 Minutes

A guide to auto attendant phone systems and modern alternatives

Tech

September 17, 2025

9 Minutes

Top 5 AI software tools for contact centers: Compared and reviewed

Tech

September 16, 2025

12 Minutes

5 leading virtual answering services for customer calls: Reviewed and compared

Tech

September 15, 2025

6 Minutes

What is an AI voice bot? Here's everything you need to know

Tech

September 12, 2025

5 Minutes

Speed, accuracy, reviews. These are the best AI voice agents of 2025.

Best Practices

September 8, 2025

6 Minutes

AI voice agent pricing guide 2025: Costs, comparisons, and ROI

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