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Sophie Gane
Senior Creative Copywriter
Sophie has been a copywriter for 10 years and has an MA in English from the University of Edinburgh.
Articles by Sophie
Tech8 best VoIP phone system providers for business in 2026, compared
November 1, 2024 · 15 Minutes
SupportHow to Implement Customer Support Automation Without Losing the Human Touch
October 30, 2024 · 7 Minutes
TechIVR Best Practices for Streamlined Business Processes in 2024
October 25, 2024 · 8 Minutes
NewsCloud IVR Solutions | Benefits & Top Providers
October 24, 2024 · 7 Minutes
SupportHow to Build Stronger Customer Relationships with Active Listening
October 23, 2024 · 9 Minutes
SupportTurning Negative Feedback into Positive Change for your Customer Support Team
October 16, 2024 · 7 Minutes
TechEasy Steps & Best Practices for Smooth IVR Implementation
September 30, 2024 · 8 Minutes
Tech5 Challenges of IVR Security & How to Solve Them
September 27, 2024 · 7 Minutes
TechAffordable VoIP Phone Systems for Small Businesses in 2024
September 6, 2024 · 10 Minutes
Customer ExperienceA Guide to Omnichannel Contact Center Solutions + Top Options
August 27, 2024 · 9 Minutes
TechVoIP Phone Service: A Guide + Top Options in 2024
August 22, 2024 · 8 Minutes
Call CenterOptimize Your Inbound Contact Center With These Expert Tips
August 20, 2024 · 9 Minutes
Call CenterCall Center Workforce Management: Tips and Best Practices
August 16, 2024 · 9 Minutes
SalesYour Sales Team’s Guide to New AI Regulations
May 23, 2024 · 6 Minutes
NewsAircall listed as inaugural partner in Twilio’s Marketplace
May 14, 2024 · 2 Minutes
SupportAircall x HubSpot: Delivering for our Customers
April 24, 2024 · 2 Minutes
NewsWe’re Leaders in the G2 Spring Report 2024
April 17, 2024 · 2 Minutes
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