Sophie Gane

Sophie Gane

Senior Creative Copywriter

Sophie has been a copywriter for 10 years and has an MA in English from the University of Edinburgh.

LinkedIn

Articles by Sophie

Tech

8 best VoIP phone system providers for business in 2026, compared

November 1, 2024 · 15 Minutes
Support

How to Implement Customer Support Automation Without Losing the Human Touch

October 30, 2024 · 7 Minutes
Tech

IVR Best Practices for Streamlined Business Processes in 2024

October 25, 2024 · 8 Minutes
News

Cloud IVR Solutions | Benefits & Top Providers

October 24, 2024 · 7 Minutes
Support

How to Build Stronger Customer Relationships with Active Listening

October 23, 2024 · 9 Minutes
Support

Turning Negative Feedback into Positive Change for your Customer Support Team

October 16, 2024 · 7 Minutes
Tech

Easy Steps & Best Practices for Smooth IVR Implementation

September 30, 2024 · 8 Minutes
Tech

5 Challenges of IVR Security & How to Solve Them

September 27, 2024 · 7 Minutes
Tech

Affordable VoIP Phone Systems for Small Businesses in 2024

September 6, 2024 · 10 Minutes
Customer Experience

A Guide to Omnichannel Contact Center Solutions + Top Options

August 27, 2024 · 9 Minutes
Tech

VoIP Phone Service: A Guide + Top Options in 2024

August 22, 2024 · 8 Minutes
Call Center

Optimize Your Inbound Contact Center With These Expert Tips

August 20, 2024 · 9 Minutes
Call Center

Call Center Workforce Management: Tips and Best Practices

August 16, 2024 · 9 Minutes
Sales

Your Sales Team’s Guide to New AI Regulations

May 23, 2024 · 6 Minutes
News

Aircall listed as inaugural partner in Twilio’s Marketplace

May 14, 2024 · 2 Minutes
Support

Aircall x HubSpot: Delivering for our Customers

April 24, 2024 · 2 Minutes
News

We’re Leaders in the G2 Spring Report 2024

April 17, 2024 · 2 Minutes

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