Miruna Mitranescu

Head of Content Marketing

Miruna has led content marketing departments, setting the strategy for content creation and distribution to drive business goals, for over 10 years.

Articles by Miruna

Customer Happiness

April 28, 2016

3 Minutes

How to turn angry customers into happy brand promoters

Use Case

April 25, 2016

2 Minutes

Meet Talkus.io, the next-generation help desk in Slack

Call Center

April 22, 2016

6 Minutes

15 simple call center KPIs worth tracking

Use Case

April 20, 2016

3 Minutes

Is phone support dead for Millennials? Gametime doesnt think so

pink screen depicting metrics for customer support funnel

Customer Happiness

April 15, 2016

7 Minutes

Choose the Right Metrics for your Customer Support Funnel

Use Case

April 14, 2016

2 Minutes

Azendoos use of the integration of Aircall and HubSpot

woman in a call being rated with stars on empathy in customer service

Customer Happiness

April 7, 2016

5 Minutes

How to show empathy in customer service

Call Center

April 5, 2016

5 Minutes

How to boost call center excellence with the best 30 tips

Use Case

March 31, 2016

1 Minutes

How Artfinder easily manages 500,000 customers with Aircall and Help Scout

Use Case

March 23, 2016

3 Minutes

How to get the most out of the integration of Aircall and Slack

Call Center

March 17, 2016

9 Minutes

20 best practices for call center agent training

Customer Happiness

March 1, 2016

6 Minutes

Phone customer support for beginners: the ultimate cheat sheet

Customer Success

February 24, 2016

5 Minutes

Customer Success Tips From The Pros

Customer Success

August 8, 2015

5 Minutes

Customer Success Hacks @ Optimizely

Use Case

July 31, 2015

4 Minutes

Happiness hack: How to use content for customer success

Customer Happiness

June 30, 2015

7 Minutes

Customer Success with Steli Efti of Close.io: “Be picky like youre on a date”

Customer Success

June 25, 2015

1 Minutes

Customer Success tips from the pros: Getting Started [slides]

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