Customer Support Best Practices

3 Steps to Perfect The Customer Service Language at Your Company

Ask any journalist, novelist, editor, or event speaker — language matters. Which words you use, and how you choose to relay them, can dramatically alter the way your audience inter...

Melissa StrongJune 11, 2019

3 Minutes

Support

Best Practices

May 22, 2019

10 Minutes

The Stress-Free Way to Set Up a VoIP Phone System

NiceReply, Qualitista and Aircall Superheroes

Partnerships

May 21, 2019

4 Minutes

How To Superpower Your Support Using Call Surveys and Conversation Reviews

Tech

May 13, 2019

11 Minutes

Is VoIP a Reliable Service for Your Business?

Research

April 19, 2019

3 Minutes

Which Customer Service Channels Do Online Shoppers Prefer? [Infographic]

Research

April 17, 2019

2 Minutes

Do Customer Service Wait Time Expectations Vary by Channel? [Infographic]

Management

February 27, 2019

7 Minutes

Why More Managers Are Realizing the Benefits of Remote Work

Support

February 5, 2019

6 Minutes

Employee Survey Feedback: 5 Ways to Turn Data Into Decisions

News

January 31, 2019

3 Minutes

Aircall Ranked No. 1 Call Center Software in GetApp Analysis

Support

January 15, 2019

7 Minutes

5 Quiet Signs Low Morale Has Hit Your Customer Support Team

Aircalls 2018 Customer Support Strategy Survey

Plans, Predictions, Insights, and Opinions From 475 Customer Support Leaders Purpose This survey provides a detailed (and timely) answer to a two-part question: What are the issues...