Partnerships Archives

How SaaS Unicorn Pipedrive Uses Klaus, Aircall & Intercom to Provide Excellent Customer Service

Pipedrive is a SaaS unicorn—a deal-driven CRM solution which empowers marketing and sales teams. There are 900 employees globally, serving 100,000 businesses across 179 countries. Their support team is in high demand, using Intercom & Aircall to connect with customers. Pipedrive’s support team comprises 90 agents, divided into two tiers with different specializations, providing support officially in five […]

28 November 2022

Customer Success

The role of operations in building a tech stack for your business depends on the overall needs of your sales and support teams.

9 Tools That Can Make or Break Your Customer Experience

Providing a great customer experience is critical to every successful business. When organizations fail to offer a positive customer experience, customers will quickly discover competitors. Below, we’ll break down nine tools to consider adding to your tech stack to make your life easier and create a better experience for your customers. 9 Essential Customer Experience […]

18 November 2022

Customer Experience

Customer Service auf die Ohren - 5 Podcasts zum Thema Kundensupport

How HubSpot, Unific & Aircall Can Supercharge Your E-commerce Experience to Drive More Sales

E-commerce has taken the world by storm, and the past few years have only catapulted its growth. As this new trend expanded, we learned more and more about it and the people and businesses behind it. Thinking that the strategies that drive sales in stores will have the same effect in an online setting is […]

15 November 2022

Sales

6 Ways to Improve Your Sales Win Rate

As your start planning for the coming year, optimizing your sales win rate is probably a top priority. To gain a deeper understanding of how to improve it, let’s first take a look at how to define it, calculate it, and why it’s important. How to Define Your Sales Win Rate As our partners at […]

17 October 2022

Sales

Coming Up at HubSpot INBOUND: Integrating Voice with Your CRM

As proud sponsors of HubSpot INBOUND 2022, we’ll be packing our bags and heading to Boston to learn best practices, tips, and more from thought leaders in marketing, sales, customer success, and RevOps. Before we go, we wanted to give you a sneak peek into our session hosted by Madelyn DePrey, Aircall’s Senior Director of […]

22 August 2022

Integrations

A CTI integration in Salesforce gives your business teams access to customer data so that they can provide a better customer experience.

Leveraging a CTI Integration in Salesforce

CRMs have become a staple of small businesses. A computer telephony integration (CTI) offers your company more functions and capabilities than a simple, on-site customer relationship management system (CRM). Any organization that experiences a high volume of incoming phone calls or whose sales and support teams make lots of outbound calls will improve efficiency dramatically […]

3 May 2021

Partnerships

The Aircall data sync with HubSpot Operational Hub drastically improves how organizations approach data management and the performance of their teams.

3 Benefits of a Data Sync Between Aircall and HubSpot

The right data at the right time makes a world of difference for your sales and support agents — that is, when they can find it easily. But when a customer’s email address is recorded in one program and their phone number in another, it’s not an efficient way to serve customers. Data is the […]

22 April 2021

Partnerships

Your App Marketplace & the Importance of Product Partnerships

An online app marketplace brings all compatible software together—complete with descriptions and reviews— to help customers, prospects, teammates, and product partners alike benefit from SaaS integrations. But if you want to establish your own, you can’t do it without the right partners. Product partnerships are an important part of any business, but especially so with […]

5 March 2021

Partnerships

With the upgraded Aircall HubSpot phone integration, sales and support teams will be more agile and productive in their day to day.

Powering Team Workflows with Aircall’s Enhanced HubSpot Integration

Cloud-based business tools must work together in an intuitive and seamless way. Aircall is committed to working with our customers and partners. Our goal is to create an integration-laden environment that businesses can trust. Improvements in HubSpot’s integration in the Aircall’s ecosystem gives call centers greater efficiency and productivity when using both programs together. A […]

14 December 2020

Partnerships

Aircall weather app makes learning caller information easier

The Aircall Weather App: Building an Integration From Our Partners’ Perspective

Aircall’s app marketplace is growing every month. These new and versatile phone integrations are the results of like minded companies who choose to build on top of Aircall’s voice platform. But in order to understand our partners’ needs, we wanted to walk a mile in their shoes and build an app for our own marketplace using […]

29 October 2020

Partnerships

An app marketplace exposes your customers to a wide variety of complementary software products.

What is an App Marketplace?

There are over 2.7 million apps in the leading app stores as of September 2020. Even if you have the best intentions, it’s unrealistic to think you could sort through millions of apps to find the ones that work best for your call center. At the same time, you don’t want to miss out on […]

21 October 2020

Tech

The Best of Voice and Chat: Aircall Becomes an Intercom Premier App Partner

Today’s business interactions are increasingly online. For growing businesses, closing deals, resolving issues and delighting customers all depend on the ability to digitally communicate. This efficiency increases exponentially when offline channels are seamlessly integrated with online channels — which is why Aircall is thrilled to be named one of Intercom’s Premier App Partners. There is […]

15 May 2020

Partnerships

The transition to remote work from an onsite office has taken the world by surprise. This is how Front used cloud-based software tools like Aircall to make the transition to a virtual office possible.

How Front is Transitioning to Remote Work

Aircall and Front have been instrumental in businesses gearing up for prolonged periods of remote work. Thankfully, with nearly three-quarters of Americans having broadband internet service at home, working remotely has become a possibility for many employees. As cloud-based communication companies, we fundamentally understand customers’ anxieties during these uncertain times. Shifts in workplace culture and […]

20 April 2020

Use Case

Zendesk + Aircall: Creating Connected Solutions

Zendesk showcase is in full gear, this time in scenic San Francisco. Industry professionals from all over the world are gathered to talk sales, support, and of course, the latest CX trends. But while conversations are heating up, one topic remains the talk of the town: Zendesk Sell Marketplace. Designed to be an all-in-one CRM […]

3 October 2019

News

Account-Based Sales: Why Aircall and Outreach are your Dream Team

Account Based Sales is a personalized and focused strategy that has helped top-performing sales teams close deals. But personalizing every prospect interaction is not an easy task. When your call lists are long, it’s easy to get confused or forget what information belongs to which prospect. No sales rep wants to start a call by […]

5 August 2019

Partnerships

Typeform and Aircall: Changing the Call Cadence

They say the greatest ideas happen when you’re in the shower, and in Typeform’s case… that wasn’t too far from the truth. After being asked by a Spanish toilet company to create an engaging online survey, the two co-founders realized that all the available forms on the internet were actually… pretty terrible. “…Every form-building solution […]

2 August 2019

Partnerships

NiceReply, Qualitista and Aircall Superheroes

How To Superpower Your Support Using Call Surveys and Conversation Reviews

Customer support agents are masters of multitasking. Responding to a customer, while pulling up information, Slacking a coworker for advice, and preparing to wrap it all up in an email is no easy feat. But regardless of how smooth we can get at keeping all our plates spinning, we are prone to making mistakes and […]

21 May 2019

Partnerships

How PieSync Helps Hotel-Spider Connect Aircall to All Its Core Tools

[Editor’s Note: A version of this story originally appeared on the PieSync blog] Swiss hotel technology leader, Tourisoft, has spent the past 15 years finding innovative ways to help hoteliers gain more visibility and control over their operations. Its flagship platform, Hotel-Spider, support this goal by synchronizing data from various booking sites to provide up-to-the-second […]

14 March 2019

Partnerships

Stories and Updates From Aircall's Integration Partners

How SaaS Unicorn Pipedrive Uses Klaus, Aircall & Intercom to Provide Excellent Customer Service

9 Tools That Can Make or Break Your Customer Experience

How HubSpot, Unific & Aircall Can Supercharge Your E-commerce Experience to Drive More Sales

6 Ways to Improve Your Sales Win Rate

Coming Up at HubSpot INBOUND: Integrating Voice with Your CRM

Leveraging a CTI Integration in Salesforce

3 Benefits of a Data Sync Between Aircall and HubSpot

Your App Marketplace & the Importance of Product Partnerships

Powering Team Workflows with Aircall’s Enhanced HubSpot Integration

The Aircall Weather App: Building an Integration From Our Partners’ Perspective

What is an App Marketplace?

The Best of Voice and Chat: Aircall Becomes an Intercom Premier App Partner

How Front is Transitioning to Remote Work

Zendesk + Aircall: Creating Connected Solutions

Account-Based Sales: Why Aircall and Outreach are your Dream Team

Typeform and Aircall: Changing the Call Cadence

How To Superpower Your Support Using Call Surveys and Conversation Reviews

How PieSync Helps Hotel-Spider Connect Aircall to All Its Core Tools

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