CRMs have become a staple of small businesses. A computer telephony integration (CTI) offers your company more functions and capabilities than a simple, on-site customer relationship management system (CRM). Any organization that experiences a high volume of incoming phone calls or whose sales and support teams make lots of outbound calls will improve efficiency dramatically […]
The right data at the right time makes a world of difference for your sales and support agents — that is, when they can find it easily. But when a customer’s email address is recorded in one program and their phone number in another, it’s not an efficient way to serve customers. Data is the […]
An online app marketplace brings all compatible software together—complete with descriptions and reviews— to help customers, prospects, teammates, and product partners alike benefit from SaaS integrations. But if you want to establish your own, you can’t do it without the right partners. Product partnerships are an important part of any business, but especially so with […]
Cloud-based business tools must work together in an intuitive and seamless way. Aircall is committed to working with our customers and partners. Our goal is to create an integration-laden environment that businesses can trust. Improvements in HubSpot’s integration in the Aircall’s ecosystem gives call centers greater efficiency and productivity when using both programs together. A […]
Aircall’s app marketplace is growing every month. These new and versatile phone integrations are the results of like minded companies who choose to build on top of Aircall’s voice platform. But in order to understand our partners’ needs, we wanted to walk a mile in their shoes and build an app for our own marketplace using […]
There are over 2.7 million apps in the leading app stores as of September 2020. Even if you have the best intentions, it’s unrealistic to think you could sort through millions of apps to find the ones that work best for your call center. At the same time, you don’t want to miss out on […]
Today’s business interactions are increasingly online. For growing businesses, closing deals, resolving issues and delighting customers all depend on the ability to digitally communicate. This efficiency increases exponentially when offline channels are seamlessly integrated with online channels — which is why Aircall is thrilled to be named one of Intercom’s Premier App Partners. There is […]
Aircall and Front have been instrumental in businesses gearing up for prolonged periods of remote work. Thankfully, with nearly three-quarters of Americans having broadband internet service at home, working remotely has become a possibility for many employees. As cloud-based communication companies, we fundamentally understand customers’ anxieties during these uncertain times. Shifts in workplace culture and […]
Zendesk showcase is in full gear, this time in scenic San Francisco. Industry professionals from all over the world are gathered to talk sales, support, and of course, the latest CX trends. But while conversations are heating up, one topic remains the talk of the town: Zendesk Sell Marketplace. Designed to be an all-in-one CRM […]
Account Based Sales is a personalized and focused strategy that has helped top-performing sales teams close deals. But personalizing every prospect interaction is not an easy task. When your call lists are long, it’s easy to get confused or forget what information belongs to which prospect. No sales rep wants to start a call by […]
They say the greatest ideas happen when you’re in the shower, and in Typeform’s case… that wasn’t too far from the truth. After being asked by a Spanish toilet company to create an engaging online survey, the two co-founders realized that all the available forms on the internet were actually… pretty terrible. “…Every form-building solution […]
Customer support agents are masters of multitasking. Responding to a customer, while pulling up information, Slacking a coworker for advice, and preparing to wrap it all up in an email is no easy feat. But regardless of how smooth we can get at keeping all our plates spinning, we are prone to making mistakes and […]
[Editor’s Note: A version of this story originally appeared on the PieSync blog] Swiss hotel technology leader, Tourisoft, has spent the past 15 years finding innovative ways to help hoteliers gain more visibility and control over their operations. Its flagship platform, Hotel-Spider, support this goal by synchronizing data from various booking sites to provide up-to-the-second […]
Editor’s note: The following is a guest post from Ellen De Beul, a digital marketer at PieSync with a passion for storytelling. PieSync provides a two-way contact sync between the most popular business tools, keeping teams informed and productive. Your team is the fuel, engine, and driver behind your company’s success. Needless to say, they […]
Aircall is the complete business phone system of the future. When used by itself, it’s a powerful communication tool with a complete set of features, vital to every sales operation. This efficiency increases exponentially when Aircall is seamlessly integrated with your Pipedrive CRM. Built in partnership with Pipedrive’s development team, this airtight integration: Helps sales professionals […]
The world is changing, and today’s brands need to create a memorable customer experience to stay competitive. Social media, review sites, and an increased desire for instant solutions makes creating an environment for success even more challenging Luckily, innovative software offers a solution. Hyper-Informed Conversations Kustomer is a complete management platform for customer experience and […]
Aircall has climbed the ranks of HubSpot integrated software and is now a Premier Partner. This is great news for… Aircall Aircall Users HubSpot Users Everyone Everywhere In all seriousness though, here’s what this important milestone represents: 1. Aircall has been installed over 500 times via the HubSpot Connect Marketplace Before ever picking up a […]
Gorgias is a helpdesk platform designed for today’s customer-focused eCommerce brands. By integrating multiple communication channels and supporting eCommerce solutions like Shopify, Gorgias helps teams expertly manage every customer conversation in one centralized space. Turning Customers Into Advocates Gorgias’s forward-thinking approach to marketing actually begins with the end in mind. By exceeding expectations in terms […]
The phone system for modern business
