Sophie Gane

Senior Creative Copywriter

Sophie has been a copywriter for 10 years and has an MA in English from the University of Edinburgh.

Articles by Sophie

Support

October 23, 2024

9 Minutes

How to Build Stronger Customer Relationships with Active Listening

Support

October 16, 2024

6 Minutes

Turning Negative Feedback into Positive Change for your Customer Support Team

Tech

September 30, 2024

8 Minutes

Easy Steps & Best Practices for Smooth IVR Implementation

Tech

September 27, 2024

7 Minutes

5 Challenges of IVR Security & How to Solve Them

Tech

September 6, 2024

10 Minutes

Affordable VoIP Phone Systems for Small Businesses in 2024

Customer Experience

August 27, 2024

9 Minutes

A Guide to Omnichannel Contact Center Solutions + Top Options

Tech

August 22, 2024

8 Minutes

VoIP Phone Service: A Guide + Top Options in 2024

Call Center

August 20, 2024

9 Minutes

Optimize Your Inbound Contact Center With These Expert Tips

Call Center

August 16, 2024

8 Minutes

Call Center Workforce Management: Tips and Best Practices

Sales

May 23, 2024

6 Minutes

Your Sales Team’s Guide to New AI Regulations

News

May 14, 2024

2 Minutes

Aircall listed as inaugural partner in Twilio’s Marketplace

Support

April 24, 2024

2 Minutes

Aircall x HubSpot: Delivering for our Customers

News

April 17, 2024

2 Minutes

We’re Leaders in the G2 Spring Report 2024

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