Sophie Gane

Senior Creative Copywriter

Sophie has been a copywriter for 10 years and has an MA in English from the University of Edinburgh.

Articles by Sophie

Support

November 18, 2024

10 Minutes

The Psychology of Complaint Handling: How to Calm Upset Customers and Resolve Issues Quickly

Best Practices

November 13, 2024

9 Minutes

8 Best Practices to Optimize the IVR User Experience

Tech

November 7, 2024

7 Minutes

Best VoIP Phone Systems with a Free Trial | Top Options Compared

Tech

November 5, 2024

7 Minutes

A Guide to VoIP Phone System Pricing in 2024

Tech

November 1, 2024

15 Minutes

8 best VoIP phone system providers for your business in 2025

Support

October 30, 2024

6 Minutes

How to Implement Customer Support Automation Without Losing the Human Touch

Tech

October 25, 2024

8 Minutes

IVR Best Practices for Streamlined Business Processes in 2024

News

October 24, 2024

7 Minutes

Cloud IVR Solutions | Benefits & Top Providers

Support

October 23, 2024

9 Minutes

How to Build Stronger Customer Relationships with Active Listening

Support

October 16, 2024

6 Minutes

Turning Negative Feedback into Positive Change for your Customer Support Team

Tech

September 30, 2024

8 Minutes

Easy Steps & Best Practices for Smooth IVR Implementation

Tech

September 27, 2024

7 Minutes

5 Challenges of IVR Security & How to Solve Them

Tech

September 6, 2024

10 Minutes

Affordable VoIP Phone Systems for Small Businesses in 2024

Customer Experience

August 27, 2024

9 Minutes

A Guide to Omnichannel Contact Center Solutions + Top Options

Tech

August 22, 2024

8 Minutes

VoIP Phone Service: A Guide + Top Options in 2024

Call Center

August 20, 2024

9 Minutes

Optimize Your Inbound Contact Center With These Expert Tips

Call Center

August 16, 2024

8 Minutes

Call Center Workforce Management: Tips and Best Practices

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