Sophie Gane

Senior Creative Copywriter

Sophie has been a copywriter for 10 years and has an MA in English from the University of Edinburgh.

Articles by Sophie

Support

October 30, 2024

6 Minutes

How to Implement Customer Support Automation Without Losing the Human Touch

Tech

October 25, 2024

8 Minutes

IVR Best Practices for Streamlined Business Processes in 2024

News

October 24, 2024

7 Minutes

Cloud IVR Solutions | Benefits & Top Providers

Support

October 23, 2024

9 Minutes

How to Build Stronger Customer Relationships with Active Listening

Support

October 16, 2024

6 Minutes

Turning Negative Feedback into Positive Change for your Customer Support Team

Tech

September 30, 2024

8 Minutes

Easy Steps & Best Practices for Smooth IVR Implementation

Tech

September 27, 2024

7 Minutes

5 Challenges of IVR Security & How to Solve Them

Tech

September 6, 2024

10 Minutes

Affordable VoIP Phone Systems for Small Businesses in 2024

Customer Experience

August 27, 2024

9 Minutes

A Guide to Omnichannel Contact Center Solutions + Top Options

Tech

August 22, 2024

8 Minutes

VoIP Phone Service: A Guide + Top Options in 2024

Call Center

August 20, 2024

9 Minutes

Optimize Your Inbound Contact Center With These Expert Tips

Call Center

August 16, 2024

8 Minutes

Call Center Workforce Management: Tips and Best Practices

Sales

May 23, 2024

6 Minutes

Your Sales Team’s Guide to New AI Regulations

News

May 14, 2024

2 Minutes

Aircall listed as inaugural partner in Twilio’s Marketplace

Support

April 24, 2024

2 Minutes

Aircall x HubSpot: Delivering for our Customers

News

April 17, 2024

2 Minutes

We’re Leaders in the G2 Spring Report 2024

Choosing the best automated phone system for small businesses

Operations Management

July 18, 2023

11 Minutes

The top automated phone systems for small businesses in 2025

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