Sophie Gane

Senior Creative Copywriter

Sophie has been a copywriter for 10 years and has an MA in English from the University of Edinburgh.

Articles by Sophie

Call Center

December 20, 2024

7 Minutes

Contact Center Outsourcing for Increased Customer Satisfaction and Business Growth

Call Center

December 19, 2024

8 Minutes

5 Common Challenges in Healthcare Call Centers and How to Overcome Them

Support

December 16, 2024

17 Minutes

How to train your customer support team in emotional intelligence

Features

December 12, 2024

3 Minutes

Aircall AI launches in the Netherlands

Support

December 12, 2024

8 Minutes

Harnessing Emotional Intelligence in Customer Support: Key Skills for Building Stronger Connections

Support

December 10, 2024

6 Minutes

How Fintech Startups Can Scale Customer Support with Cloud-Based Phone Systems

Call Center

December 5, 2024

7 Minutes

Handling High-Stakes Support: Best Practices for Fintech Call Centers

Support

December 3, 2024

8 Minutes

Why Customer Support is Crucial for E-commerce Brands in 2025

Customer Experience

November 29, 2024

10 Minutes

How E-commerce Brands Can Reduce Cart Abandonment with Effective Phone Support

Operations Management

November 26, 2024

7 Minutes

Handling Holiday Season Surge: Tips for E-commerce Call Centers

Best Practices

November 22, 2024

5 Minutes

IVR vs Live Agent: Compare Solutions for Your Business

Support

November 21, 2024

7 Minutes

Essential Tools and Technologies for Streamlining Complaint Handling Processes

Support

November 18, 2024

10 Minutes

The Psychology of Complaint Handling: How to Calm Upset Customers and Resolve Issues Quickly

Best Practices

November 13, 2024

9 Minutes

8 Best Practices to Optimize the IVR User Experience

Tech

November 7, 2024

7 Minutes

Best VoIP Phone Systems with a Free Trial | Top Options Compared

Tech

November 5, 2024

7 Minutes

A Guide to VoIP Phone System Pricing in 2024

Tech

November 1, 2024

15 Minutes

8 best VoIP phone system providers for your business in 2025

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