Sophie Gane

Senior Creative Copywriter

Sophie has been a copywriter for 10 years and has an MA in English from the University of Edinburgh.

Articles by Sophie

Features

December 12, 2024

3 Minutes

Aircall AI launches in the Netherlands

Support

December 12, 2024

8 Minutes

Harnessing Emotional Intelligence in Customer Support: Key Skills for Building Stronger Connections

Support

December 10, 2024

6 Minutes

How Fintech Startups Can Scale Customer Support with Cloud-Based Phone Systems

Call Center

December 5, 2024

7 Minutes

Handling High-Stakes Support: Best Practices for Fintech Call Centers

Support

December 3, 2024

8 Minutes

Why Customer Support is Crucial for E-commerce Brands in 2025

Customer Experience

November 29, 2024

10 Minutes

How E-commerce Brands Can Reduce Cart Abandonment with Effective Phone Support

Operations Management

November 26, 2024

7 Minutes

Handling Holiday Season Surge: Tips for E-commerce Call Centers

Best Practices

November 22, 2024

5 Minutes

IVR vs Live Agent: Compare Solutions for Your Business

Support

November 21, 2024

7 Minutes

Essential Tools and Technologies for Streamlining Complaint Handling Processes

Support

November 18, 2024

10 Minutes

The Psychology of Complaint Handling: How to Calm Upset Customers and Resolve Issues Quickly

Best Practices

November 13, 2024

9 Minutes

8 Best Practices to Optimize the IVR User Experience

Tech

November 7, 2024

7 Minutes

Best VoIP Phone Systems with a Free Trial | Top Options Compared

Tech

November 5, 2024

7 Minutes

A Guide to VoIP Phone System Pricing in 2024

Tech

November 1, 2024

15 Minutes

8 best VoIP phone system providers for your business in 2025

Support

October 30, 2024

6 Minutes

How to Implement Customer Support Automation Without Losing the Human Touch

Tech

October 25, 2024

8 Minutes

IVR Best Practices for Streamlined Business Processes in 2024

News

October 24, 2024

7 Minutes

Cloud IVR Solutions | Benefits & Top Providers

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