Nicholas Price

Global Senior Manager of Content

Nicholas has managed global content teams, overseeing strategy and production to ensure impactful and cohesive messaging, for over 10 years.

Articles by Nicholas

VoIP infrastructure offers a scalable and reliable solution.

Tech

September 14, 2020

8 Minutes

How to Build a Successful VoIP Infrastructure

VoIP integrations benefit phone system efficiency.

Call Center

September 1, 2020

7 Minutes

What Is a VoIP Integration?: Everything You Need to Know

Call whisper makes coaching agents on live calls easy.

Call Center

August 28, 2020

5 Minutes

What is Call Whisper?

Call Center

August 26, 2020

5 Minutes

Evaluating the Right Call Center Software to Improve Your Sales Prospecting

Customer Experience

August 24, 2020

10 Minutes

Customer service vs. customer experience: Why you need both

Setting up the right VoIP infrastructure will ensure strong performance from your call center and voip phone system.

Tech

August 14, 2020

7 Minutes

What Is a VoIP Infrastructure?

Call Center

August 12, 2020

6 Minutes

What Is an Outbound Call: Call Center Best Practices

Support

August 10, 2020

11 Minutes

How to build scalable, customer-centric SaaS customer support that drives growth

Call Center

August 7, 2020

8 Minutes

Moving Beyond a Call Center

Sales

August 5, 2020

5 Minutes

The B2B Sales Cycle the Benefits of a Cloud-Based Phone Solution

Call Center

July 15, 2020

11 Minutes

What to look for in a business phone system

Tech

July 8, 2020

5 Minutes

What is SIP Trunking How Does it Work With VoIP

Contact center as a service or CCaaS is a cloud based subscription service that provides communication tools, like phone system service, to clients.

Tech

June 30, 2020

8 Minutes

What Is Contact Center as a Service (CCaaS)?

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