You’ll soon be able to
Send and receive WhatsApp messages directly in Aircall Workspace and mobile apps
Create pre-approved, branded templates to initiate outbound messages
Track and log interactions automatically in your CRM and helpdesk tools
Assign messages to teammates for smooth collaboration
Monitor usage via Aircall Analytics
Why this matters
Your customers are already on WhatsApp. Now, your team will be too—without needing extra tools or complex workarounds.
All-in-one workspace—manage calls, SMS, and WhatsApp from a single view
Faster, consistent communication—use pre-approved templates that reflect your brand
Stronger handoffs and context—assign and collaborate in shared inboxes
Smarter decisions—analyze performance and trends with built-in reporting
What to know before launch
Meta business requirements: You’ll need a verified Meta business portfolio to get started.
Template policy: Meta requires approved message templates to initiate new conversations.
Pricing: WhatsApp in Aircall add-on is subject to License and Usage Fees.
How setup will work
Once the feature is live, setup will be simple:
Verify your Meta business portfolio
Purchase the WhatsApp in Aircall add-on
Connect Aircall numbers via the embedded flow in your Aircall Dashboard
Create and submit message templates to Meta
Start messaging your customers in WhatsApp—directly in Aircall
