Ecommerce Blog & Customer Service Articles

AI Voice Agents for Black Friday: answer every order call with unlimited minutes until November 27

Aircall AI Voice Agents answer order, delivery, and returns calls 24/7 with live Shopify data. Unlimited minutes for eligible accounts until November 27....

AircallOctober 15, 2026

5 Minutes

eCommerce

June 15, 2026

15 Minutes

Best phone system for eCommerce: what scales with your peak season?

Tech

May 18, 2026

3 Minutes

eCommerce Support teams answer the same question hundreds of times a day: Here's what that's costing you

How digital shopping trends impact the customer experience

eCommerce

May 26, 2021

12 Minutes

Digital Shopping Trends Are Here to Stay: What It Means for Your Customer Experience

eCommerce

November 4, 2020

10 Minutes

Best Practices for Training eCommerce Call Centers

eCommerce

November 2, 2020

13 Minutes

Your complete guide to eCommerce call center software for better customer service

Prepare your call center for the holiday season rush.

eCommerce

October 22, 2020

5 Minutes

Preparing Your Call Center for the Holiday Season

Customer support teams are preparing for the holiday rush with these best practices.

eCommerce

October 20, 2020

5 Minutes

How Businesses are Preparing for the Holiday Rush

Call whisper makes coaching agents on live calls easy.

Call Center

August 28, 2020

5 Minutes

What is Call Whisper?

Contact center as a service or CCaaS is a cloud based subscription service that provides communication tools, like phone system service, to clients.

Tech

June 30, 2020

8 Minutes

What Is Contact Center as a Service (CCaaS)?

Holiday E-Commerce Tips: How to Set Your Support Team Up for Success

Our guide to the best holiday E-Commerce tips will help your support team perform at its best during one of the busiest times of the year. ...

Laurah MwirichiaNovember 26, 2019

14 Minutes

eCommerce

November 22, 2019

7 Minutes

Your Support Team’s Guide to Holiday eCommerce

Support

October 16, 2019

8 Minutes

How to Build the Best eCommerce Customer Support Tech Stack

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