Ecommerce Blog & Customer Service Articles

How digital shopping trends impact the customer experience

Digital Shopping Trends Are Here to Stay: What It Means for Your Customer Experience

Whether it’s because they need something, they can’t pass up a great deal, or they’re craving a bit of retail therapy, people shop for many reasons. Over time, we’ve seen the shopp...

Emily GregorMay 26, 2021

12 Minutes

eCommerce

November 4, 2020

10 Minutes

Best Practices for Training eCommerce Call Centers

eCommerce

November 2, 2020

6 Minutes

The Benefits of Call Center Software for eCommerce

Prepare your call center for the holiday season rush.

eCommerce

October 22, 2020

5 Minutes

Preparing Your Call Center for the Holiday Season

Customer support teams are preparing for the holiday rush with these best practices.

eCommerce

October 20, 2020

5 Minutes

How Businesses are Preparing for the Holiday Rush

Call whisper makes coaching agents on live calls easy.

Call Center

August 28, 2020

5 Minutes

What Is Call Whisper?

Contact center as a service or CCaaS is a cloud based subscription service that provides communication tools, like phone system service, to clients.

Tech

June 30, 2020

8 Minutes

What Is Contact Center as a Service (CCaaS)?

eCommerce

November 26, 2019

14 Minutes

Holiday E-Commerce Tips: How to Set Your Support Team Up for Success

eCommerce

November 22, 2019

7 Minutes

Your Support Team’s Guide to Holiday eCommerce

Support

October 16, 2019

8 Minutes

How to Build the Best eCommerce Customer Support Tech Stack

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