Ready to ditch your desk phone for a modern alternative? A cloud-based phone system can help.
Cloud-based phones give you all the benefits of a traditional PBX phone system without the bulky hardware, IT issues, or even the need to be onsite (a huge perk for distributed teams!). Perfect for scaling teams, a cloud-based VoIP solution can help your team stay connected, increase productivity, and cut costs.
If you’re not quite ready to invest yet, this article will break down:
How Aircall works and what to expect
Other cloud-based phone systems to look into
This will help you get a sense of what types of businesses can benefit from investing in Aircall’s cloud-based voice solution. And if you’re in need of a completely free phone system or a free business phone number, Aircall might not be the best fit for you.
(As a note, Aircall’s Essentials plan starts at $30 per user per month, but it comes with unlimited calling in the U.S. and Canada, access to 100+ integrations, plus many additional features, but we’ll share more on that later.)
We know digital transformation can be overwhelming, so to help you make the best decision, let’s get started!
What is Aircall?
Aircall offers an integrated, easy-to-use, cloud-based phone solution. What that means is that whenever you’re on a call, Aircall helps you keep track of who you’re talking to, customer information, order info, and more so you can provide a seamless customer experience all in one platform.
We put our customers first, so we make sure you have a clear view of your customer’s needs before the conversation even begins with drag-and-drop IVR and call routing based on skill set, language, and other custom criteria.
Aircall’s product offers all the standard phone features you’re used to—including voicemail, call transferring, and call conferencing—plus advanced telephony features like call queuing, call recording, and call routing to help you get the most out of your phone solution.
With Aircall, you can get set up in seconds and gain visibility into how your team is doing. As a result, you can monitor individual and team metrics in real-time so you can start making measurable improvements and boost productivity.
Whether you’re a lean startup team, a scaling business, or even a solo entrepreneur. Aircall offers multiple monthly and annual plans to meet your business needs.
Pricing starts at $30 per user per month, but we also offer fully customizable plans based on what features your team needs most.
Here’s a breakdown of our most popular plans, including Essentials, Professional, and Custom pricing.
Essentials, starting at $30 per month
Unlimited calls within the U.S. & Canada*
100+ Integrations and API access
Send and receive SMS**
Essential telephony features including IVR, call recording, and click-to-dial
Unlimited simultaneous outbound calls
Professional, starting at $50 per month
All Essentials features, plus:
Mandatory call tagging
Advanced analytics and call monitoring
Advanced support features including queue call back
Advanced sales features including Power Dialer
All Professional features, plus:
Unlimited calls worldwide*
Access to API developer support
Service-level agreement (SLA)
At Aircall, we offer a free 7-day trial so you can why 13,000+ global customers trust us with their business communication needs.
What makes Aircall better than most other alternatives?
While there are certainly similarities between Aircall and other VoIP solutions on the market, we want to take a moment to highlight what makes Aircall stand out.
It’s easy to use
The top reason customers choose and stick with Aircall? Simplicity is at the core of our product.
From setup to onboarding new team members and everyday use, our customers love how intuitive the Aircall platform is.
It integrates with 100+ business tools
Beyond simplicity, Aircall is built to integrate with the tools your sales and support team use every day.
Ranging from CRMS to help desks and data and reporting tools, Aircall offers more than 100 integrations.
A few of our customer favorites:
HubSpot: The HubSpot phone integration with Aircall allows you to connect all your call information to HubSpot. Surface all caller data during a call and save it into your client records instantly.
Salesforce: Connect Aircall to Salesforce in one click. Make and receive phone calls directly from your Aircall app within Salesforce.
Intercom: Connect Aircall and Intercom to centralize phone, SMS, and chat communication in one platform and streamline support operations at scale.
Zendesk CTI: Start making and receiving your calls directly from Zendesk. Automatically create tickets and match your incoming calls to your existing customer records.
Shopify: Integrate Aircall to Shopify and get contextual data on your customer while on the phone. Order information is instantly displayed in the Aircall app.
Monday.com: Connect Aircall with monday.com to turn conversations into actionable customer data—stored, organized, and leveraged all from monday.com.
Aircall tip: Connect Aircall to CRM tools like Salesforce or HubSpot to surface contact details and previous call notes and power more personalized customer interactions.
It’s flexible and reliable
Whether you’re adding new team members, adjusting staffing needs to accommodate busy seasons, or expanding your market reach, Aircall scales with you.
We know how important call reliability is, so we have distributed data centers (seven worldwide) and invest in redundancy on every level to eliminate single points of failure.
We also work with multiple carriers, allowing for dynamic switch capability to avoid disruptions and provide consistent call quality.
It offers industry-leading features
We’re always working to make sure you have access to the best telephony features.
Here are a few features you can expect when you make the switch to Aircall:
Tip: Don’t see an integration in our robust App Marketplace or want to take our integrations even further? Check out our developer portal for more info on our open API.
It offers in-house customer support
When you switch to Aircall, you’re not only investing in a cloud-based phone solution, but you’re also getting access to in-house customer support. That means that if you need help with setup or need a new feature, we’re always there to help.
Every customer is matched with a dedicated onboarding manager to ensure QoS with network setup, IP prioritization, and port setup. Our in-house onboarding managers also share best practices and review a compliance checklist for internet connection and headset configuration.
Aircall’s Support and Success teams are based in NYC, Paris, New Delhi, and Sydney and have real-time dashboards to monitor network performance for each customer (as well as carrier performance and Aircall app performance) so they can quickly diagnose and resolve issues.
Now that you’ve taken a closer look at Aircall, let’s see how the best alternatives compare.
9 of the best Aircall alternatives
Dialpad is a unified communications platform that connects your teams through voice, video, messages, and online meetings. It provides advanced features to streamline your business communications and improve productivity.
Talkdesk is a cloud-based call center solution that helps businesses improve customer satisfaction while reducing customer support costs.
8×8 is a cloud-based business phone system service provider that combines video conferencing and messaging capabilities as well as audio phone calls.
RingCentral is a unified cloud-based business phone system that delivers team messages, video conferences, and phone calls.
5. Microsoft Teams
Microsoft Teams offers a cloud-based phone system add-on for Microsoft Office 365.
CloudTalk is a contact center management solution that enables businesses to streamline communications with teams and customers using virtual call systems.
JustCall is a cloud-based phone system designed to help businesses get phone numbers and make, receive, and track calls.
Nextiva is a VoIP phone provider that gives businesses a unified platform that combines business phone, video conferencing, collaboration, and customer management
Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended, and omnichannel contact centers worldwide.
Why Aircall is worth trying
There are many Aircall alternatives on the market, but Aircall goes above and beyond to offer a best-in-class cloud-based VoIP solution.
For businesses of all sizes, Aircall offers an integrated phone solution that connects to all your everyday tools, dedicated customer support, and flexible pricing.
The best way to find out if Aircall is right for you and your team is to sign up for a free trial or even a free demo so one of our team members can take you through the process step by step.
Still looking for an Aircall alternative?
Try Aircall for free today to see how our all-in-one voice solution can help you reach your business goals.
Published on January 2, 2024.