Ready to build better conversations?
Simple to set up. Easy to use. Powerful integrations.
Get free accessReady to build better conversations?
Simple to set up. Easy to use. Powerful integrations.
Get free accessThis month’s Aircall Insider is all about expanding what your Aircall AI Agents can do, and how your calls appear to recipients. Whether it's answering messages after hours, calling from a local number, or making sure your business name shows up when you call, every update is built to keep your team one step ahead.
Reply to messages around the clock with AI Messaging Agents
Customers expect a fast response when messaging your business, but that’s not always possible after hours.
AI Messaging Agents take care of answering messages when your team is away. They read each incoming SMS or WhatsApp message, understand what the customer is asking, and reply in natural language, 24/7, on your existing business numbers.
No new numbers and no forwarding required, so your team can wake up to conversations already handled or ready for handoff.
Seamless call handoffs to your team, every time
When a customer needs to speak to a real person, the transition from AI to human has to feel frictionless.
Outbound AI Voice Agents can now transfer callers to a live rep mid-conversation. Context is shared instantly, so your team enters the conversation fully briefed, and your customer never has to repeat themselves. Customers get what they need faster, and no opportunity is lost in the handoff.
Look local, get more answers
People answer calls from area codes they recognize. Now your team can use that to their advantage.
For every call your team makes, Aircall’s Local Presence automatically selects the number from your pool that best matches the recipient’s location based on area code or country. Now available on the professional plan, it works for manual calls and Power Dialer without additional setup from your agents.
Coming soon for US numbers: Branded Caller ID
Branded Caller ID gives prospects peace of mind when they get a call from a number they don't recognize.
When your call comes in, the recipient sees your business name and logo on their screen, so they know it's you before they pick up. The result: more answered calls, more conversations, and a stronger first impression from the moment you connect.
What else is new at Aircall?
Aircall acquires Piper AI
Aircall has officially acquired Piper AI, connecting the conversations your team has every day to the deals, pipeline, and outcomes that follow. The result? AI that doesn't stop at summarizing what happened, but helps your team act on what comes next.
SMS is coming soon to AI Actions
From booking confirmations to follow-up messages, your AI Agents will soon be able to automatically take action via SMS, keeping the conversation moving without any manual effort.
Ask AI Assist: now available in open beta
Ask AI Assist lets admins query their Aircall call data in plain language, just by asking a question. No filters, no reports, and no digging through dashboards.
The open beta version is now available to AI Assist Pro and Professional plan customers. If you're not on either plan, you can start a 14-day free trial of AI Assist to try it today and help shape where it goes next.
Get up and running faster with Aircall
Need a hand getting started with Aircall? Join our live, expert-led webinars that focus on helping your team with everything from setup to scaling, so you can get the most out of every feature.
That's all for this month!
If Aircall has helped your team work smarter, we'd love your support. Leave us a review on Trustpilot to spread the word, and add us as a Preferred Source on Google to see more of our content!
See you next time,
The Aircall Team
Published on June 29, 2026.
