Aircall Insider: AI Voice Agents that can practice first and call thousands of contacts

Think of a conversation in three parts: before it starts, while it’s happening, and once it’s over. This month’s updates cover all three, from Simulations and Outbound Campaigns, to Caller Context and Cellular Calling, and new ways to learn from every conversation. Also, see how Venia Products keeps customers informed with their AI Voice Agents, right from the first question.

Here’s what’s new:

See how AI Voice Agents handle calls before launch

Going live with AI Voice Agents shouldn’t mean crossing your fingers. With Simulations, you can now find out how AI Voice Agents handle calls before a real customer ever dials in. Run test conversations between an AI caller and the real agent, using its actual setup. Write your own scenarios or let AI generate them. Then see each conversation scored against your success criteria, with the full transcript and the reasoning behind every result. Even after launch, you’ll be able to test any updates or changes to the agent first.

Run a simulation

Outbound that never clocks out

Outbound AI Voice Agent Campaigns can now run continuously, so AI Voice Agents keep dialing new contacts and handling conversations until you pause them. With no contact cap, one campaign can also reach thousands of contacts in one go.

When campaigns dial at that scale, every call starts with two things: the name people see and the number it comes from. Branded Caller ID covers the first, showing your verified company name and logo on each outbound call. Number Reputation covers the second, checking every number in your pool daily and flagging spam labels early. Together, they give each call a name people recognize and a number you can monitor.

Hear more about it

Coming soon: Cellular Calling when Wi-Fi falls short

Reps in the field, on the road, or moving between office and home can’t always count on a strong internet connection. Cellular Calling routes calls over the cellular network instead of Wi-Fi or data while keeping everything inside Aircall, so recordings, AI summaries, analytics, and CRM logging stay intact. Coming soon on all plans, it works with the personal numbers your team links to Aircall.

AI Voice Agents for e-commerce

"Where is my order?" calls pile up fast during busy periods, and each one pulls your team away from more complex customer needs. The new Order Support template launches Shopify-ready AI Voice Agents in minutes, so those calls come off your team’s plate. Shopify AI Actions are expanding soon, with new actions for checking return eligibility and stock.

Getting ready for peak season? New customers get unlimited AI Voice Agent minutes until November 27, so call volume is one less thing to plan for.

Check out the Order Support template

How Venia Products went from voicemail to instant answers

When customers want to know where their order is, they don’t wait for business hours, and neither do Venia Products’ AI Voice Agents. Their inbound agents, Ruby and Tiffany, take turns: Ruby answers during business hours, and Tiffany picks up after hours and on Saturdays. Their outbound agents call with delivery status updates before customers have to ask, leaving reps free for the customers who need a person. All of these agents were tested and refined before going live, which means Venia Products’ customers can instantly get answers at any time of day and carry on with peace of mind.

Read the full story

What else is new at Aircall?

Know who’s calling from the get go

AI Voice Agents can now know who’s calling before the conversation even starts. Last month, Aircall introduced Caller Context AI Actions, which look up the caller in HubSpot, Salesforce, or Zendesk by phone number during the greeting. Admins turn it on by ticking "Use for caller context" on the action.

Set up Caller Context

See how AI Messaging Agents perform

The new Performance tab shows resolution, escalation, and goal completion rates, plus where conversations break down. You can also sort escalated conversations to the top of your Aircall Workspace inbox, and new webhooks let you send AI handoffs to Slack, your helpdesk, or your CRM.

Review agent performance

More languages, faster Live Prompts

Teams that take calls in two languages now get a transcript, summary, and scorecard for both after the call. Live Prompts appear faster during calls, with no drop in accuracy, and AI Assist Pro’s new onboarding helps new customers get to value sooner.

Explore AI Assist

Introducing the Aircall MCP Server, now in beta

Ask Claude or ChatGPT what went wrong on yesterday’s calls and get an answer from your Aircall call records. The Aircall MCP Server gives admins access to calls, transcripts, summaries, and sentiment. It’s read-only for now, so nothing can be edited or sent.

Learn more

See our Release Notes for every update, big or small

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See you next month,

The Aircall Team