When we opened our Sydney office at the beginning of this year, we knew great things were ahead for the Asia-Pacific region. Account Executive Sheldon Brady was the first employee in APAC. “Being the first employee in the Asia-Pacific region, I knew this would be an incredible adventure to embark on. Localizing pivotal roles in […]
We believe in the power of conversation. Until now, that has meant focusing exclusively on voice, the communication channel that people rely on for the most urgent and sensitive support inquiries, and that allows an account executive to listen for inflection and tone during a sales call. Nothing replaces a live, in-the-moment, back-and-forth conversation. But […]
We’re headed down under, opening our first Australian office in Sydney. And while moving to a new city can be daunting, it’s always better when you have friends living there. With an existing customer base of 500+ clients in Australia, Aircall has established a strong and growing presence in this market. Plus, working trends are […]
The report reflects the experiences and opinions of 475 U.S. respondents from a wide array of organizations. Key topics include: Strategic objectives & obstacles Top tracked metrics Most used channels Employee development plans
At Aircall, not only do we provide support but we also sell it, so we’ve seen just about every type of customer and know that sometimes it’s not easy. Support agents are often expected to get along with all customers, even the ones who are far worse than “not easy”. The time comes and the […]
Looking forward to 2017 already and Salesforce Einstein could be a big part of it… For the 14th year the largest software event in the world has made its appearance in San Francisco. The highly anticipated tech conference Dreamforce, has per-usual continues to awe us, bringing in over 170,000 attendees, and Aircall was thrilled to […]
The phone system for modern business
