The report reflects the experiences and opinions of 475 U.S. respondents from a wide array of organizations. Key topics include: Strategic objectives & obstacles Top tracked metrics Most used channels Employee development plans
At Aircall, not only do we provide support but we also sell it, so we’ve seen just about every type of customer and know that sometimes it’s not easy. Support agents are often expected to get along with all customers, even the ones who are far worse than “not easy”. The time comes and the […]
Looking forward to 2017 already and Salesforce Einstein could be a big part of it… For the 14th year the largest software event in the world has made its appearance in San Francisco. The highly anticipated tech conference Dreamforce, has per-usual continues to awe us, bringing in over 170,000 attendees, and Aircall was thrilled to […]
The phone system for modern business
