The phone system for travel & hospitality businesses
Whether your customers are confirming a hotel reservation, inquiring about lost baggage, billing issues or booking a new flight, deliver personalised and secure phone conversations—wherever they are.
Travel & Hospitality businesses around the world choose Aircall
Your customers expect the best and Aircall helps you deliver
Get a 360-degree view of your guests and travellers
Seamlessly integrate with your CRM and helpdesk to access a 360-degree view of your customer history and tailor every interaction to fit their needs.
Depend on a reliable voice solution that supports omni-channel communications with tight integrations to the tools you already use.
"Issue resolution is much more effective by phone than by email. It allows us to explain the situation and, for the customer, hearing a voice just feels more genuine. Not only is resolution time 50% shorter over the phone, it’s also more likely to deliver a positive outcome for both parties."
— Shelley Tasker, Head of Operations at Alternative Airlines
Reach customers wherever they are in their journey
Easily set up and customise IVR trees and call distribution to make sure your callers can reach you on their first try.
From booking and modifying reservations to checking payment statuses, offer memorable travel experiences by picking up faster and reducing resolution time.
"We wanted a phone system where our volunteers could use it from home. So we started by putting a call routing system in place to make sure calls were going to the right representatives and arranged morning and afternoon shifts for employees."
— Liat Yaakovi, Head of Customer Service and Operations at Go Global Travel
Collaborate with teammates around the world
Leverage collaboration features like call transfer, call assigning, shared contacts and shared to-dos to work as one team—wherever you are.
Create numbers in 100+ locations in one click and support your guests and travellers around the world.
Track call activity and make smarter staffing decisions
Keep a close eye on critical KPIs like missed call rate, calls per agent and agent availability to set yourself up to deliver better customer experiences.
Track all call activity live in our activity feed and quickly adjust workflows to meet demand.
Connect to the business tools you love
Discover our integrations
The features Travel & Hospitality companies love
CRM and Helpdesk Integrations
Connect Aircall with your CRM or Helpdesk to centralise activity, automate call logging and ensure you always have a 360-degree view of your customer.
Call Routing and IVR
Easily set up and adjust routing rules and IVR to make sure callers are guided to the right team on their first try.
Advanced analytics and live feed
Track every conversation in the Aircall dashboard, use data to make informed decisions and provide five-star customer experiences.
Featured content
Key features
Insight Cards
See more context behind every inbound call by pulling related data from other apps into view.