Fresh from speaking at HubSpot INBOUND, Aircall Chief Customer Officer Mary Nelson shares why AI and customer conversations are so important to the future of SMBs....

Emily GregorSeptember 13, 2023

8 Minutes

Customer Experience

As your business grows, so does the number of calls you get in a day. To effectively convert calls to sales, you will need to know specifics like call durations, where customers ar...

Yasmeily Toledo PerdomoAugust 21, 2023

5 Minutes

Operations Management