NEW YORK - June 22, 2023 – Aircall, the phone and communication platform, today announced that for the second year in a row, has been recognized with the “Business Phone System Innovation Of The Year” award in the 4th Annual RemoteTech Breakthrough Awards conducted by RemoteTech Breakthrough, a leading independent market intelligence organization that evaluates and recognizes standout technology companies, products and services empowering remote, hybrid and distributed work around the globe.
As an entirely cloud-based voice solution, Aircall seamlessly integrates with all CRM and popular helpdesk tools, providing businesses with an intuitive, reliable, and functional solution that synchronizes critical data across any business tool. Designed for Sales and Support teams, the platform improves collaboration and team performance across multiple work environments. With features such as call recording & transcription, call coaching and whispering, intelligent call routing, and integrations with 100+ leading business applications, Aircall provides a 360-degree view of customer data and empowers teams to deliver a five-star customer experience.
Aircall also recently launched the first of its AI features. These new AI-powered call and voicemail transcription features help Sales and Support teams maintain greater levels of productivity and customer insight in their daily work.
Aircall’s open API allows them to build a robust ecosystem of partnerships and integrations with leading business applications, enabling businesses to create custom workflows to meet their unique needs. Aircall's product reliability is also continuously assessed through heavy infrastructure monitoring, internal testing, and customer feedback, ensuring that the product is performing well while also producing intel to continually enhance the system.
“We’re proud to position ourselves as a leader within the SaaS ecosystem, providing solutions to the challenges SMBs face, from helping them adapt to workplace flexibility, to using metrics that identify areas of improvement from customer experience,” said Olivier Pailhès, Aircall co-founder and CEO. “Thank you to RemoteTech Breakthrough again this year for the ‘Business Phone System Innovation of the Year’ award. Aircall understands the challenges that come with a hybrid workplace and we’re committed to adapting to the ever-changing needs and expectations of customers.”
The mission of the annual RemoteTech Breakthrough Awards program is to conduct the industry’s most comprehensive analysis and evaluation of the top technology companies, solutions and products in the remote and hybrid work industry today. This year’s program attracted more than 1,250 nominations from over 15 different countries throughout the world.
“Congratulations to Aircall who stand as a game-changer for businesses looking for a flexible, reliable, and customizable phone and communication platform that adapts to their unique needs, enhances collaboration and productivity, and ensures top-of-the-line customer experience,” said Bryan Vaughn, Managing Director of RemoteTech Breakthrough Awards. “When businesses shifted to new working environments because of COVID, Aircall supported clients in their accelerated shift to a fully digital operation, showcasing its commitment to customer success. In today's hybrid work culture, Aircall is the ideal tool to enable businesses to work from anywhere in the world, hire top talent regardless of location, and offer employee flexibility.”
Aircall is the phone system of choice for modern businesses. An entirely cloud-based voice platform that integrates with popular productivity and help desk tools such as Salesforce, HubSpot, Zendesk, and many others. Aircall was built to make phone support easy to manage, accessible, transparent, and collaborative. Aircall believes that voice is the most powerful way to communicate with customers, prospects, candidates, and colleagues. It is designed to enable delightful moments of human connection. Aircall was founded in 2014 and has raised over $226 million in funding. With offices in New York, Paris, Sydney, Berlin, London, and soon in Madrid and Singapore, the company currently has over 700+ employees, and 12 000+ customers, such as untuckit, Brooklinen, Scotch & Soda, Birchbox, Milk Bar, Pier 1, Venus et Fleur.
About RemoteTech Breakthrough
Part of Tech Breakthrough, a leading market intelligence and recognition platform for global technology innovation and leadership, the RemoteTech Breakthrough Awards program is devoted to honoring excellence in technologies, services, companies and products that empower remote work and distributed teams around the globe. The RemoteTech Breakthrough Awards program provides a forum for public recognition around the achievements of technology companies and solutions in categories including messaging & communication, project management, virtual events, team collaboration, virtual offices, collaborative design and more. For more information visit RemoteTechBreakthrough.com.
Published on October 9, 2023.