There’s no doubting the value of good customer service. 54% of people consider good customer service to be a major factor in their decision to do business with a company. That’s why you should be doing everything it takes to provide excellent customer service. However, reactive customer service is just one part of the equation […]
At Aircall, we didn’t expect to grow as quickly and as robustly as we did. It has been a very humbling experience. As many disruptors may know, we experienced setbacks and tough moments, but we always had this powerful drive to help millions of professionals create better communication between each other and their customers. With […]
It’s been a devastating week as the whole world witnessed the most recent examples of attacks against the Black community and the systemic inequality in our society. I’d like to take a moment to make Aircall’s stance clear: We believe Black lives matter. We commit to listen, voice our stance, and take actions that aim […]
This week, the Aircall team will celebrate our collective achievement: We’ve raised $65 million in Series C funding. Since inception, Aircall has aimed to make voice conversations more valuable. This funding is a result of our focus on that mission. However, our success as a company is resolutely measured by that of our customers — […]
Our original branding strategy probably took three hours and 30 seconds to develop. The first part was finding a name for the company we were about to create. Since our founding vision was to reinvent the business phone, we really wanted something that projected a sense of ease, accessibility, and simplicity. Three hours in, we […]
It’s been a week of celebration and reflection since securing $29 million in Series B funding, but now we’re resuming our mission with renewed energy. Aircall is going all in on these three initiatives: Creating an Extraordinary Experience Our company was founded on the idea that voice conversations had become commoditized — and only a […]
As a founder or CEO (or both), you’re confronted at some point to making decisions on what your stance is regarding sharing key metrics with your team. As I have been and I’m still confronted to making these decisions, here are my take-aways on what worked well for us, and what didn’t, in a journey […]
We’ve been giving a lot of thought on the way we want to build our company culture in the past few months, and one of the outcomes has been our decision to move our US office from San Francisco to New York City. Here are a few lessons we learned in the process, in case […]
A few months ago we got accepted into 500 Startups in San Francisco and were thrilled to taste the Valley style startup life. Being a European start-up, we had decided to join an accelerator with the ambition to switch our business focus to the US. Our CEO Olivier also wanted the team to live a […]
Bill Thompson is head of Customer Happiness and was employee #3 @Olark. At Olark, Customer Success is way more than a department of a distinct function; it truly is part of the company customer success culture. Bill joined very early in Olark’s history, when the company shifted from a team of co-founders to a structured […]
Lesley Yarbrough is head of Customer Success @GrooveHQ, a hassle-free customer support and engagement software for startups gives her personal take on how to optimize customer success balancing a high-volume customer base and limited startup resources. Here’s how it works for Groove and Aircall. Here are her top 3 actionable tips every startup can learn […]
At Aircall, we have many discussions with our customers about the advantages and constraints of setting up phone support vs other support channels. we’ve gathered our thoughts in a simple, 3 minutes typeform to let you get actionable recommendations on organizing the right customer support channels, according to your business characteristics. Please note that this framework applies […]
I’ve always loved doing things that don’t scale. Even before knowing who Paul Graham is or what he wrote. It’s about putting a little bit of craftsmanship into an impersonal world and an impersonal internet overall. That proved very useful when we started Aircall. Obviously the product wasn’t working so well, so we had to […]
Since the first day we opened up Aircall’s beta, we’ve offered a free trial. Indeed, Aircall provides phone number and an app to manage phone calls collaboratively, so prospects want to check the quality of calls and test the collaboration features before jumping into a fully-fledged plan. Fair enough. Free trial is a common practice in […]
Yurplan is a complete solution for local event organizers. It enables them to benefit from a wide variety of services to organize easily their events: from communication and marketing to ticketing and payment tools. All these features from a unique platform. The best way to keep in touch with local businesses is to offer a […]
This article will discuss some opportunities and challenges of launching a startup: Four months ago, we launched the beta version of Aircall, an online phone system for SMBs that lets you create your phone line in 40 countries and start managing your phone calls as a team, in a few minutes. When we got the idea, […]
As startups born from incubators and accelerators ourselves, we know how important it is for early-stage entrepreneurs and hackers to have access to the right services at the right time. Here’s our list of top tools for startups. That’s the rationale behind the Growth Pack. The goal of this pack is to help leading incubators and […]
The phone system for modern business
