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Articles by Daniel
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Customer HappinessHow Aircall Uses Aircall: Tips Tricks From Those Who Know Best
May 11, 2018 · 11 Minutes)
Customer Experience7 Tips for a Human-Friendly IVR System
April 27, 2018 · 5 Minutes)
Customer ExperienceConsumer Survey Confirms Link Between Phone Support And Brand Loyalty
April 20, 2018 · 4 Minutes)
SupportWhy Customer Support Can Be a Secret Sales Weapon (and Where to Start)
April 6, 2018 · 4 Minutes)
NewsSurvey Analysis: What Makes The Best Support Teams Tick?
March 23, 2018 · 4 Minutes)
NewsWhat One Change Would Most Improve Customer Support in 2018?
March 16, 2018 · 6 Minutes)
SupportHow to Structure your Support Team
March 6, 2018 · 6 Minutes)
Product UpdateGetApp Analysis Declares Aircall a Call Center Software Leader
February 27, 2018 · 2 Minutes)
SupportThe Social Science That Explains Customer Service Attrition Rates
February 21, 2018 · 5 Minutes)
Customer SuccessHiring Support Representatives: The 5 Questions You Should be Asking
February 9, 2018 · 6 Minutes)
Customer SuccessProven Customer Support Tools for Startups With Plans to Scale
February 2, 2018 · 5 Minutes)
Call CenterKeep your customer communications connected with a CRM phone integration
January 26, 2018 · 9 Minutes)
Customer Happiness6 Worries That Melt Away With Cloud-Based Phone Software
January 16, 2018 · 5 Minutes)
Customer SuccessGrasshopper UK Customers: See Aircall’s Seamless Alternative
January 6, 2018 · 2 Minutes)
Call CenterWhat to Do With the Data: Become a Better Support Team Coach
January 3, 2018 · 5 Minutes)
Customer SuccessWhat to Do With the Data: Rate Your Customer Service Traits
December 27, 2017 · 4 Minutes)
Customer HappinessWhat to Do With the Data: Considering Your Call Volume and Duration
December 15, 2017 · 3 Minutes
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