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Get free accessThe cloud-based call center market is set to grow by 23.2% by 2030, increasing the market value from $17.03 billion to $120.77 billion. Within this huge market, there are countless service providers to choose from, including CallHippo.
CallHippo is a virtual phone system that starts at $20 per user per month and promises to increase team productivity and performance. In large organizations, where keeping a close eye on your customer service teams is essential, that does just fine.
But CallHippo may not offer a solution that’s actually a good fit for your business. It only offers seven integrations and a handful of features in its entry-level plan, while other options on the market have more to offer. To help you make the right call, we’ve put together this guide to the four best CallHippo alternatives.
Why Do You Need a CallHippo Alternative?
CallHippo is a virtual phone system that prioritizes customer support productivity, but if you’re looking for a system that focuses on your business as a whole, you might need a different VoIP provider.
By finding the CallHippo alternative that best suits your business, you can manage your teams more effectively, generate new leads, and make more sales than you ever thought possible—all while creating an unforgettable customer experience.
Top Features to Look for in a CallHippo Alternative
As we said, the cloud-based call center market is crowded. There are hundreds of CallHippo alternatives to choose from. But before we get to the comparison table, let’s explore the top three features that any CallHippo alternative should have.
Call whispering
It’s no surprise that call monitoring is an indispensable tool for most businesses that use cloud-based call center software. It’s essential to monitor the quality of your business’s calls, especially for training and onboarding new employees and ensuring that your customers are receiving the best service experience you can provide.
But features like call recording just don’t cut it anymore. Top CallHippo alternatives should also offer call whispering, a feature that allows you to coach during an ongoing call without the customer being any the wiser. It’s a game changer when it comes to quality assurance and team training.
Warm transfer
The last thing you need on a client call is to have them feel like they’re starting from square one when you transfer them to a new agent.
Avoid turning an ongoing conversation into a cold call with a warm transfer feature. A warm transfer allows one team member to brief the next before forwarding the call. This way, the entire team stays in the loop.
Call center analytics
Sure, most virtual phone system providers give you access to the data from your call center. It’s a fairly common feature. But make sure your CallHippo alternative provides helpful insights and data in an easily accessible format.
ideally, your call center software should perform most of the analytical grunt work for you. If your call center analytics don’t offer you instant and accessible insights into how well your team is performing—both as individuals and as a unit—then it probably won’t be a good fit.
The Top Four CallHippo Alternatives
To help you make the best choice for your business, we’ve compiled a table featuring the four top alternatives to CallHippo, along with their pricing structures, integrations, and support and training offerings.
Aircall
Number of Entry-Level Integrations: 100+
Free Trial? Yes
Entry-Level Features: Softphone for desktop, Android, and iOS; custom music and messages; business hours; call from any number; call queuing; IVR; 50+ additional features in the Essentials package alone
Rating: 4.3 out of 5
Pricing: Starting from $30 user per month
CloudTalk
Number of Entry-Level Integrations: 4
Free Trial? No
Entry-Level Features: Click to call, mobile app, unlimited inbound and intracompany calls, call queuing, international numbers
Rating: 4.4 out of 5
Pricing: Starting from $25 per user per month
JustCall
Number of Entry-Level Integrations: 100+
Free Trial? Yes
Entry-Level Features: Voicemail by email, call forwarding, call recording, business hours, SMS and MMS
Rating: 4.1 out of 5
Pricing: Starting from $25 per user per month
Ring.io
Number of Entry-Level Integrations: 3
Free Trial? Yes
Entry-Level Features: Unlimited calling, Power Dialer, voicemail drop, click to call, live monitor
Rating: 4.1 out of 5
Pricing: Starting from $69 per user per month
Why Aircall Is the Ideal CallHippo Alternative for Your Small Business
The vendors described in the table above offer services that are focused on sales teams. Their platforms were created to address sales-specific needs like tracking sales and monitoring productivity. While Aircall also focuses on sales (and support!), it’s the only platform that’s specifically tailored for businesses of all sizes.
Here are three reasons Aircall is the right call for your business:
Connect with the tools you’re already using
Aircall’s most basic payment plan gives you access to our ever-expanding library of over 100 popular integrations, including CRM, help desk, and e-commerce tools like HubSpot, Salesforce, Zendesk, and more. Paywalls can be the downfall of a small business—Aircall makes integrating with your tried-and-tested business tools easy and accessible so that you can enjoy exponential growth.
The right call is the clearest call with world-class infrastructure
By working with world-class voice carriers and local providers in select markets, Aircall ensures excellent call quality every single time. The Opus codec enables Aircall to provide crystal-clear quality and no dropped calls, not even when the strength of the network fluctuates.
Personalized support—no matter your plan
What good is a business communications provider that you can’t get in touch with? The first step to having better business conversations is having supportive conversations with your virtual phone system provider.
When you call customer support for software training or troubleshooting, you should be connected with someone who can quickly and easily answer your questions. Unfortunately, when you call customer support at many of these vendors, you’re likely to be redirected to an outsourced call center.
Aircall’s in-house support team won’t just answer your questions with personnalized support; they’ll walk you through any technical troubleshooting too. That’s more than most providers can say!
Discover How Aircall Provides the Value Your Business Deserves
You deserve to have a partner that understands your small business needs. At Aircall, we only provide quality industry-leading services and features that stand head and shoulders above the rest. We are committed to providing you with accessible support and empowering your growth, no matter what payment plan is in your budget.
Book your free demo or start your free seven-day trial to experience the Aircall difference.
Published on March 27, 2023.
