Vizalia
- Productivity
Seeing on the phone changes the decision: turn any Aircall call into a live visual session.
Vizalia (formerly Urgentime) is the visual customer experience for contact centers. From support to telesales, we let your agents, human and AI, show instead of explaining, and get decisions made instead of keeping customers waiting.
With the Aircall integration, a Vizalia card appears in Aircall Workspace on every call. One click opens Vizalia with the caller's number already filled in: the customer receives a link by SMS and joins from their phone in under a second.
Integration features
A Vizalia card on every call
Inbound calls as soon as an agent picks up, outbound calls, and transferred calls.One click, number pre-filled
The "Join" button opens Vizalia with the caller's number; your agent sends the link by SMS.Agent accounts created automatically
Each Aircall agent gets a Vizalia account on their first call, matched to their Aircall email.See, capture, guide.
Live video from the customer's camera, HD photos, pointer and annotations, screen and document sharing.Two-minute setup
An Aircall admin installs Vizalia from the Marketplace and chooses the numbers it applies to.
Recommended integrations
See all integrations
Slack
Productivity
Create channels to gather all your call information directly in Slack. Just choose the events you want to push in Slack and Aircall will do it.
Microsoft Teams
Productivity
Call customers from Microsoft Teams, and share contacts with teammates to enable company-wide collaboration.
Salesforce
CRM
Connect Aircall to Salesforce in one click. Make and receive phone calls directly from your Aircall app within Salesforce.
monday.com
CRM
Sync calls, messages, & AI insights from Aircall to monday.com
Ready to build better conversations?
Aircall runs on the device you're using right now.