Postcall.io
- Surveys
- For Support teams
After call surveys by SMS and email, built for Aircall.
Send surveys to your customers after you speak in Aircall. Postcall is an app created specifically for Aircall customers to be able to send SMS and email surveys after a call.
Super flexible workflows
Get the control you need to customize all aspects of your post-call surveys.
Want to send survey for calls that have a specific tag? Or, only when a certain team member speaks to a customer? How about scheduling the survey to be sent an hour after a call? Or maybe you want to send the survey by email? Or SMS?
No problem - PostCall can handle a combination of triggers to collect feedback from your desired audience at just the right moment in time!
Get survey results when answering the phone
Your customer's feedback will stay synced between Postcall.io and Aircall. With easy access to a cusomer's recent ratings or comments, you'll empower your team to choose the right approach to serve the customer.
All the information you need at a glance
See important information in PostCall's dashboard such as all recent calls, number of survey responses, and ratings (e.g. NPS score, multiple choice, text-based, etc).
Recommended integrations
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Slack
Productivity
Create channels to gather all your call information directly in Slack. Just choose the events you want to push in Slack and Aircall will do it.
Microsoft Teams
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Call customers from Microsoft Teams, and share contacts with teammates to enable company-wide collaboration.
Salesforce
CRM
Connect Aircall to Salesforce in one click. Make and receive phone calls directly from your Aircall app within Salesforce.
monday.com
CRM
Sync calls, messages, & AI insights from Aircall to monday.com
Ready to build better conversations?
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