Hiver
- Help Desk
Hiver is a modern, AI-powered customer service solution that combines email, chat, WhatsApp, voice, and more into a single, intuitive interface.
Hiver is a modern AI-powered customer service solution that combines email, chat, WhatsApp, voice, and more into a single, intuitive interface. It makes it easy for fast-moving teams to manage every customer interaction from a single place. At its core, Hiver is powered by advanced AI that handles the busywork and helps teams respond faster and more accurately.
With Hiver-Aircall integration, your team can effortlessly initiate outgoing calls, receive incoming calls/voicemails, and log and manage them within Hiver.
- Initiate calls, receive incoming calls, capture missed calls and voicemails, and log all these in your voice inbox
- Create visibility of incoming, outgoing, and missed calls from customers
- Create accountability by assigning calls if they require follow-ups, and closely track the status of each conversation
- Resolve conversations faster by viewing context-rich information like Aircall tags, notes, and recordings/voicemails on Hiver
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Slack
Productivity
Create channels to gather all your call information directly in Slack. Just choose the events you want to push in Slack and Aircall will do it.
Microsoft Teams
Productivity
Call customers from Microsoft Teams, and share contacts with teammates to enable company-wide collaboration.
Salesforce
CRM
Connect Aircall to Salesforce in one click. Make and receive phone calls directly from your Aircall app within Salesforce.
monday.com
CRM
Sync calls, messages, & AI insights from Aircall to monday.com
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