Hiver
- Help Desk
Hiver is a modern, AI-powered customer service solution that combines email, chat, WhatsApp, voice, and more into a single, intuitive interface.
Hiver is a modern AI-powered customer service solution that combines email, chat, WhatsApp, voice, and more into a single, intuitive interface. It makes it easy for fast-moving teams to manage every customer interaction from a single place. At its core, Hiver is powered by advanced AI that handles the busywork and helps teams respond faster and more accurately.
With Hiver-Aircall integration, your team can effortlessly initiate outgoing calls, receive incoming calls/voicemails, and log and manage them within Hiver.
- Initiate calls, receive incoming calls, capture missed calls and voicemails, and log all these in your voice inbox
- Create visibility of incoming, outgoing, and missed calls from customers
- Create accountability by assigning calls if they require follow-ups, and closely track the status of each conversation
- Resolve conversations faster by viewing context-rich information like Aircall tags, notes, and recordings/voicemails on Hiver
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