It’s no surprise that every business needs customers. But to generate more leads, it clearly pays to prioritize the customer experience. As a result, customers are more likely to stay and recommend you. But how can you tell if you’re making progress? It’s all about the KPIs you decide to measure—both on an individual and […]
We have officially landed in Berlin! After opening offices in Sydney, Madrid, and London, we’re continuing our ride across the globe by arriving in the German capital. Our first German office is located in the WeWork Atrium Tower in the heart of Berlin so we can be even closer to our DACH customers and partners. […]
In the last three years, a lot has changed in terms of telephony. Analog and ISDN connections are disappearing, the number of VoIP connections is increasing, and video calls are enjoying unprecedented popularity. Considering the recent developments in the industry, companies have every reason to be excited for 2022: From now on, you can benefit […]
Phone, e-mail or chat bots: Today’s modern companies offer their customers numerous ways to communicate. But to be effective, it’s crucial that you use these technologies to your advantage. For companies with dedicated sales and support teams, call center software has become a very popular means to communicate for good reason. Call centers are the […]
The phone system for modern business
