Dania McDermott

Content Marketing Manager

Dania has planned, created, and managed impactful content marketing campaigns that drive audience engagement for over 10 years.

Articles by Dania

Call Center

April 17, 2020

7 Minutes

Nonprofit Call Center: Choosing a Call Center in the Cloud

Customer effort score describes how easily customers interact with your business, rather than their overall satisfaction with a product or service.

Support

March 18, 2020

8 Minutes

Whats Your Customer Effort Score (CES)?

Support

February 19, 2020

7 Minutes

5 Things Support Reps Wish They Could Tell Their Managers

Support

December 31, 2019

7 Minutes

5 Career Building Roles for Customer Service Reps

Support

December 13, 2019

7 Minutes

How to Unlock Creativity in Customer Service

how to hire for the future, not fill seats

Support

November 26, 2019

9 Minutes

How to Hire for the Future, Not Fill Seats

Support

November 12, 2019

11 Minutes

5 Ways To Align Customer Service And Product

Support

October 29, 2019

12 Minutes

5 Ways To Align Customer Service And Sales

customer service and marketing alignment

Support

October 15, 2019

12 Minutes

5 Ways To Align Customer Service And Marketing

Support

September 20, 2019

4 Minutes

3 Ways To Improve eCommerce Phone Support

Support

September 11, 2019

9 Minutes

How To Launch Your Own Support QA Program

Support

August 19, 2019

5 Minutes

4 Challenges Of Support QA (And How To Overcome Them)

Support

August 8, 2019

7 Minutes

7 Ways Quality Assurance Can Benefit Your Support Team

Customer Happiness

August 2, 2019

5 Minutes

How To Get Ahead Of Holiday Support Spikes

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