Leafworks
Aircall consulting and implementation across DACH
Leafworks is your Aircall Gold Partner for the DACH region. We specialise in implementing and optimising Aircall for customer service and sales teams, including Aircall AI Voice Agents, with particular expertise in integrating Aircall with Zendesk.
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Aircall Services Provided
Phone workflows that fit your needs: Leafworks helps customer service and sales teams to introduce, configure and develop their Aircall setup. Our services include onboarding, number porting, routing, IVR configuration, practical training, AI Voice Agent implementation, API consultation, and optimising existing setups.
Aircall AI Agents: For AI phone assistants or AI messaging assistants that really pull their weight, we go beyond configuration, combining use-case design, technical setup, integrations, testing and ongoing optimisation to embed them into your customer service processes and systems such as Zendesk, HubSpot, Salesforce and Shopify. Thereby, we help e-commerce and retail customers across the DACH region to automate up to 70% of their inbound calls.
Aircall and Zendesk: We have delivered around 1,000 customer service projects so far, many of them involving Zendesk. As the largest Zendesk Premier Partner in the DACH region, we know how to connect Aircall with Zendesk in ways that reliably support your service: by making call information available in the ticket, giving agents easy access to everything they need and creating smart handovers between voice and other channels.
Connected customer service processes: We align Aircall with your system landscape and the workflows surrounding each conversation. This includes CRM and service platforms, backend systems, APIs, automation and the follow-up processes triggered by a call, creating a setup your team can use reliably and that we can continue to expand together as your needs change.
First get it going, then get it running: We love seeing things through, and will stay by your side to help you continuously improve your customer service. By combining extensive knowledge with hands-on technical implementation, training and ongoing optimisation, we ensure that your service is something you can be proud of. As a remote-first company with entities in Germany, Switzerland and Spain, we support teams across the DACH region and beyond in German and English.