What expectations and experiences do online shoppers have when seeking customer service? This survey reveals exactly what eCommerce brands need to know.
Customer Service Experience Study
We surveyed 750 online shoppers who recently sought customer service in the hopes of helping eCommerce brands:
Understand the expectations of today's shoppers
Confirm key differences between channels
Specify their criteria for "good" experiences
Realize the full business impact of customer service
Read on to see how your customer service strategies align with modern shoppers.
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