2019 eCommerce Customer Service Experience Study

What expectations and experiences do online shoppers have when seeking customer service? This survey reveals exactly what eCommerce brands need to know.

Customer Service Experience Study

We surveyed 750 online shoppers who recently sought customer service in the hopes of helping eCommerce brands:

  • Understand the expectations of today's shoppers

  • Confirm key differences between channels

  • Specify their criteria for "good" experiences

  • Realize the full business impact of customer service

Read on to see how your customer service strategies align with modern shoppers.

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