Aircall's 2019 eCommerce

Customer Service Experience Study

We surveyed 750 online shoppers who recently sought customer service in the hopes of helping eCommerce brands:

  • Understand the expectations of today's shoppers
  • Confirm key differences between channels
  • Specify their criteria for "good" experiences
  • Realize the full business impact of customer service

Read on to see how your customer service strategies align with modern shoppers.


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