Skill-Based Routing

Shape your routing strategy around your strengths.

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A smarter way to route

The right person at the right time

Skill-based routing helps you to better serve callers by consistently connecting them with your most qualified teammates.

Easily update settings any time

Admins can create new numbers, add or remove team members, and change routing rules at any time, directly from the Aircall dashboard.

Trusted by thousands of diverse companies

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Ready to build better conversations?

Aircall runs on the device you're using right now.

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The phone system for modern business