Ask any journalist, novelist, editor, or event speaker — language matters. Which words you use, and how you choose to relay them, can dramatically alter the way your audience interprets your message. The added challenge for customer service pros is that their audience can change with every new interaction. Even if all their customers shared []


3 Steps to Perfect The Customer Service Language at Your Company

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melissa-strong

Melissa has directed organizational learning and development programs on a global scale, fostering employee growth and skill enhancement, for over 10 years.

Melissa Strong

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