Successful sales prospecting is an enormous challenge. Closing deals with a profitable level of efficiency is a wholly insurmountable task without some sort of automated sales dialer software. That’s because it usually takes a lot of phone calls to secure a deal. On average, it takes at least 8 calling attempts to reach a decision […]
Working from home is no longer a luxury for the modern business. Whether by choice (to attract talent) or necessity (responding to a global pandemic), businesses across the globe are quickly adopting flexible remote work policies for their employees. For companies that have already embraced collaborative technology to connect their employees and customers, shifting to […]
You’re ready to take your customer relationships to the next level, connecting faster and more seamlessly than ever before. The problem is, your contact center isn’t quite keeping pace with your vision. Maybe you’re still researching software options that can provide the streamlined customer service your customers expect. Or maybe your in-house software is overdue […]
If customer service is important to your business (of course it is!), you’re probably well acquainted with agents being inundated with calls. With just a basic phone system in place, this is probably more than they can handle. That’s where an automatic call distributor (ACD) system comes in. Automatic call distribution systems, otherwise known as […]
There’s nothing more terrifying than giving a speech in front of a live audience—except maybe improvising live customer support. That’s why Aircall and MaestroQA gathered a crew of customer support leaders to learn how they train their teams to handle in-the-moment pressure. Here’s a preview of the event—keep scrolling for our key takeaways and the […]
From increased productivity to greater flexibility, working remotely has many benefits. But when your office and your home happen to be the same place, there’s a unique set of challenges waiting to cancel out those benefits if left unaddressed. Here are the 3 most important habits you’ll need to create the harmony you want while […]
The phone system for modern business
