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Call whispering has many benefits for call center coaching.
Call Whispering Benefits: What You Need to Know

Call whispering is a part of a suite of features provided by some business phone systems. These features focus on training and allow managers to monitor calls, coach calls, and joi...

Daniel WeissSeptember 4, 2020
7 Minutes
Call Center
Outbound call centers are a good idea for various business types and industries.
What Is an Outbound Call: Call Center Best Practices

If you’ve found yourself wondering more about “What is an outbound call?” you’ve come to the right place. By understanding the purpose of outbound calling and what it takes to get ...

Nicholas PriceAugust 12, 2020
7 Minutes
Call Center

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