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manager and agent talking about customer service experience
What is Customer Service Experience

Customer service and customer experience are both essential components of a successful customer journey. While the terms are similar and they are closely related, they arent interc...

Nicholas PriceDecember 2, 2020
10 Minutes
Customer Experience
Call metrics help team managers make smarter decisions
9 Call Metrics That Matter Most

Are you tracking the right call metrics? A more objective way to assess your team's performance, call metrics can help you track what you're doing well and identify opportunities f...

Nicholas PriceOctober 14, 2020
7 Minutes
Best Practices

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