Customer support mistakes can happen even when call center agents have the best of intentions. A host of things can contribute to customer support mistakes. Poor customer feedback ...

Nicholas PriceNovember 30, 2020

6 Minutes

Support

Most modern call centers are now using VoIP infrastructure, which means VoIP call quality plays a major role in creating a great customer experience. There’s nothing more frustrati...

Nicholas PriceOctober 9, 2020

8 Minutes

Tech