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Call metrics help team managers make smarter decisions
9 Call Metrics That Matter Most

Are you tracking the right call metrics? A more objective way to assess your team's performance, call metrics can help you track what you're doing well and identify opportunities f...

Nicholas PriceOctober 14, 2020
7 Minutes
Best Practices
learn the difference between SIP trunking vs PRI
SIP Trunking vs PRI 101

SIP trunking vs PRI 101 is a topic that’s technical and confusing for most people. Even so, they’re very important terms in the phone industry. Every time you make a phone call, yo...

Nicholas PriceSeptember 23, 2020
9 Minutes
Tech

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