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Call center agent performance depends on the right training and tools
How to Improve Call Center Agent Performance

In the early days of call centers, call center agent performance wasn’t a primary concern for most companies. Call agents provided minimal services like answering basic questions. ...

Nicholas PriceSeptember 18, 2020
10 Minutes
Best Practices
Outbound call centers are a good idea for various business types and industries.
What Is an Outbound Call: Call Center Best Practices

If you’ve found yourself wondering more about “What is an outbound call?” you’ve come to the right place. By understanding the purpose of outbound calling and what it takes to get ...

Nicholas PriceAugust 12, 2020
7 Minutes
Call Center

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