Prepare your call center for the holiday season rush.
Preparing Your Call Center for the Holiday Season

This year has been…uncertain, to put it lightly. But one thing your call center can count on is that this holiday shopping season will be unlike any other in retail history. The la...

Call whispering has many benefits for call center coaching.
Call Whispering Benefits: What You Need to Know

Call whispering is a part of a suite of features provided by some business phone systems. These features focus on training and allow managers to monitor calls, coach calls, and joi...

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