Any cloud-based business phone system worth its weight shouldn’t just facilitate customer-facing calls and conversations. They should also empower businesses to drive greater value from their calls and conversations by improving operational processes.
Not all phone solutions provide this though, leaving businesses at risk of purchasing a solution from a vendor that doesn’t provide the key features necessary to level up their customer-facing calls.
Yodel provides standard call center features, but when it comes to quality assurance and customer experience, it might not provide the capabilities you need to go above and beyond your customers’ expectations.
There’s a variety of Yodel alternatives on the market (each with its own features and service offerings), so if you feel like it’s time to move on, we’ve compiled a guide to help you make the right call for your business.
What Is Yodel?
Yodel is a cloud-based business phone system that offers text messaging and voicemail with the ability to integrate with Slack.
When it comes to pricing, Yodel offers its customers two plans:
Premium: $25 per month per user
Premium Plus: $35 per month per user
The Premium plan offers only three integration options, while the more expensive Premium Plus plan includes 10 integrations.
Why You Need a Yodel Alternative
Yodel offers some standard call center support features that work just fine, but if you’re chasing customer retention and growth, its capabilities and integrations are fairly limited, especially when it comes to helping you improve your customer experience.
What to Look for in a Yodel Alternative
When looking for the ideal Yodel alternative for your business, keep an eye out for the must-have features and capabilities below:
Advanced call center and phone system features
The ideal cloud-based business phone system should provide dedicated features that work to improve day-to-day customer interactions and your overall customer experience.
Features like queue callback allow callers to opt out of a call waiting line and be contacted again at a later stage, while ring groups automatically route calls to teams based on language and location.
Training and onboarding features
Team success depends on every team member being agile and adaptable, capable of transferring and taking over calls without interrupting or impacting the caller’s experience.
Being able to expand your sales and support teams by quickly onboarding new members is essential. Any worthwhile cloud-based phone solution should offer training and onboarding capabilities that grow with you as you scale.
Instant, seamless collaboration between your sales and support teams is the key to driving greater value in your customer-facing conversations.
If you’re able to share information and data between teams, you’re can improve team efficiency and productivity. Your cloud-based phone solution should offer features like a shared inbox, warm transfer, and call commenting.
The Top 5 Yodel Alternatives
Let’s take a look at what five other cloud-based business phone providers can offer your team.
Number of Entry-Level Integrations: 100+
Entry-Level Features: Zero hardware required; softphone for desktop, Android, and iOS; real-time analytics and reporting; live activity feeds; 50+ additional features in its Essential package
Rating: 4.3 stars
Pricing: $30 per user per month
Number of Entry-Level Integrations: 20+
Entry-Level Features: Admin portal, mobile and desktop apps, business inbox
Rating: 4.3 stars
Pricing: Starting at $19.99 per month per line plus taxes & fees
Number of Entry-Level Integrations: 2
Entry-Level Features: Unlimited domestic calls, fax, voicemail, auto attendant
Rating: 4.4 stars
Pricing: Starting from $25.95 per user per month
Number of Entry-Level Integrations: 15
Entry-Level Features: Desktop and mobile apps, business texting, call forwarding
Rating: 4 stars
Pricing: Starting from $26 per account per month
Number of Entry-Level Integrations: 5
Entry-Level Features: Calling and messaging to U.S. and Canadian numbers, voicemail transcription, auto-attendant, call recording
Rating: 4.8 stars
Pricing: Starting at $10 per user per month
From there, let’s take a closer look at how these various Yodel alternatives stack up to determine the best one.
Yodel does offer a variety of features, some of which are only available on its top-tier plan. The other alternatives have a similar offering, with different pricing plans determining which features you have access to.
Aircall is the only alternative that offers an extensive range of features as part of its standard pricing plan.
As you saw in the table above, Yodel offers a maximum of 10 integrations on its top-tier plan.
Although some alternatives do offer many integrations, you may have to purchase a more expensive bundle to access the integrations you need.
Aircall has over 100 integrations which are all available to users on its basic plan, most of which you’d only find in mid- to top-tier pricing plans with other providers.
OpenPhone has the lowest starting price at $10 per month per user, but Yodel is more expensive than any of the alternatives, with its starting price of $50 per month.
Even though OpenPhone is the cheapest, it doesn’t offer a wide selection of integrations, features, and services.
Aircall provides the best value for money thanks to its comprehensive range of available features combined with an app ecosystem consisting of 100+ integrations. Aircall also offers responsive, dedicated in-house support and training.
Why Aircall Is the Yodel Alternative You’ve Been Looking For
Aircall’s customer-centric business phone solution puts the focus back to where it’s supposed to be—the power of quality conversation.
Through a combination of intuitive, user-friendly features, robust capabilities, and easy scalability, we put the power of conversation back into cloud-based call center software.
Here are a few reasons Aircall might be the ideal Yodel alternative for your business.
Onboard new team members faster with real-time training capabilities
Scaling your customer-facing teams has never been easier with help from Aircall.
Through Aircall’s considerable training and support features like call recording and call whispering, you can seamlessly coach and train new employees on live customer calls, providing feedback and support in real-time without impacting call quality.
Facilitate seamless collaboration and teamwork within customer-facing teams
The more in-sync and streamlined your team’s operations are, the better their customer-facing conversations will be.
Features like warm transfer allow team members to communicate and share vital information before call transfers, allowing employees to maintain customer conversation quality no matter when they join the call.
Call commenting and assignment prevents miscommunications by keeping every team member updated on each incoming customer call.
Unlock insights to boost productivity and performance
Having a high-level view of team performance metrics, such as their call-drop rate and resolution rate, helps you identify where you’re excelling in your customer conversations and where improvements need to be made.
Aircall’s intuitive, real-time analytics features allow you to track and monitor team performance as it happens, all from a single, user-friendly dashboard. Customize your filters to access the data you need to build informed, agile strategies to improve team performance and enhance productivity.
Make the Right Call with Aircall Today
Book a demo today to learn how Aircall can help you drive greater value from your customer-facing calls and conversations.
Published on January 2, 2024.