Theres nothing more terrifying than giving a speech in front of a live audience—except maybe improvising live customer support. Thats why Aircall and MaestroQA gathered a crew of c...

Max BaileyJune 12, 2019

4 Minutes

Support

Online shoppers can submit their questions and comments through a wider variety of customer service channels than ever. As a result, brands on the other side of these interactions ...

Daniel WeissApril 19, 2019

3 Minutes

Research