Time and date-based routing
Provide continuous service on public holidays, and during and after business hours. Customise call flows based on holidays, peak hours, and downtime to reduce your percentage of missed calls.
Align calls and calendars for round-the-clock service
Design time and date-based call flows on a visual canvas. Tackle high call volumes and missed calls by routing based on holidays, peak hours, and downtime.
Custom call flows
Address peak hours, downtime, and business hours with custom call flows for specific times of the day and calendar dates. Assign additional teams, forward calls to external vendors, or have customers request a call back based on time.
Agent availability
Allow agents to define when they’re available to take calls based on scheduled working hours, or manually toggle their presence on/off.
Reduce missed calls
Fewer calls go unanswered when everyone’s availability is clear, accountable, and aligned with intuitive routing rules.
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