Time and date-based routing

Provide continuous service on public holidays, and during and after business hours. Customise call flows based on holidays, peak hours, and downtime to reduce your percentage of missed calls.

Time and date-based routing

Align calls and calendars for round-the-clock service

Design time and date-based call flows on a visual canvas. Tackle high call volumes and missed calls by routing based on holidays, peak hours, and downtime.

Custom call flows

Custom call flows

Address peak hours, downtime, and business hours with custom call flows for specific times of the day and calendar dates. Assign additional teams, forward calls to external vendors, or have customers request a call back based on time.

Agent availability

Agent availability

Allow agents to define when they’re available to take calls based on scheduled working hours, or manually toggle their presence on/off.

Reduce missed calls

Reduce missed calls

Fewer calls go unanswered when everyone’s availability is clear, accountable, and aligned with intuitive routing rules. 

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Intercom

Hubspot

Hubspot

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Zendesk

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Zoho

Microsoft Dynamics

Microsoft Dynamics

Shopify

Shopify

Help Scout

Help Scout

Gorgias

Gorgias

Zapier

Zapier

Front

Front

Slack

Slack

Kustomer

Kustomer

Freshdesk

Freshdesk

monday.com

monday.com

Copper

Copper

Pipedrive

Pipedrive

noCRM.io

noCRM.io

Re:amaze

Re:amaze

Happy Fox

Happy Fox

Front

Front

Slack

Slack

Kustomer

Kustomer

Freshdesk

Freshdesk

monday.com

monday.com

Copper

Copper

Pipedrive

Pipedrive

noCRM.io

noCRM.io

Re:amaze

Re:amaze

Happy Fox

Happy Fox